ServiceNow Customer Service Management vs. Website Toolbox
ServiceNow Customer Service Management vs. Website Toolbox
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Website Toolbox | N/A | Website Toolbox is described by the vendor as the easiest way to create a community forum in the cloud. No coding, software, or servers required. They further state that their platform is fully customizable, has single sign on, can be embedded into a website with robust security controls, and supports monetization via fees or ads. The vendor invites users to find out more with their features tour. | N/A |
ServiceNow Customer Service Management | Website Toolbox | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | Website Toolbox | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | Website Toolbox | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Experience Cloud Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Website Toolbox | |
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Likelihood to Recommend | 7.4 (6 ratings) | 7.3 (1 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | 8.2 (1 ratings) |
ServiceNow Customer Service Management | Website Toolbox | |
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Likelihood to Recommend | ServiceNow | Website Toolbox |
Pros | ServiceNow | Website Toolbox |
Cons | ServiceNow | Website Toolbox |
Usability | ServiceNow | Website Toolbox No answers on this topic |
Support Rating | ServiceNow | Website Toolbox |
Alternatives Considered | ServiceNow | Website Toolbox No answers on this topic |
Return on Investment | ServiceNow | Website Toolbox |
ScreenShots | Website Toolbox Screenshots |