TrustRadius

ServiceNow IT Business Management vs. Zephyr Enterprise

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow IT Business Management
Score 8.2 out of 10
N/A
ServiceNow IT Business Management is a soluton bundle built on the Now Platform designed to allow users to gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being delivered. The bundle is focused on agile development of enterprise apps, supporting innovation management and providing performance analytics . It is available in a Standard edition and via a Professional…N/A
Zephyr Enterprise
Score 8.7 out of 10
N/A
Zephyr Enterprise provides optimization, quality, speed, and processing of testing activities in a single tool. Other features include creating test cases, defining user requirements and generating reports.N/A
Pricing
ServiceNow IT Business ManagementZephyr Enterprise
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ServiceNow IT Business ManagementZephyr Enterprise
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Contact vendor for pricing information.
More Pricing Information
Community Pulse
ServiceNow IT Business ManagementZephyr Enterprise
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
ServiceNow IT Business ManagementZephyr Enterprise
Test Management
Comparison of Test Management features of Product A and Product B
ServiceNow IT Business Management
-
Ratings
Zephyr Enterprise
9.3
1 Ratings
15% above category average
Centralized test management00 Ratings9.01 Ratings
Map tests to user stories00 Ratings9.01 Ratings
Test execution reporting00 Ratings9.01 Ratings
Defect management00 Ratings10.01 Ratings
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User Ratings
ServiceNow IT Business ManagementZephyr Enterprise
Likelihood to Recommend
8.1
(3 ratings)
9.0
(1 ratings)
User Testimonials
ServiceNow IT Business ManagementZephyr Enterprise
Likelihood to Recommend
ServiceNow
Monthly planning cycle: Business Stakeholders submit their feature requests and ideas, IT experts assess them and add Effort Estimation IT management set sprint SOW with the Business stakeholders Resources are planned, requested, and allocated. The job is done, change management process is conducted including weekly CAB meetings (Change Advisory Board). The change is deployed and documented.
Gal Avraham | TrustRadius Reviewer
Gal Avraham
Manager, IT and Information Security Division
Read full review
SmartBear
  1. Well suited for companies having several applications which need rigorous continuous testing cycles due to periodic upgrades to products/features.
  2. Ideally suited for use cases where there is a need to run sanity and regression suites very frequently.
  3. It is very helpful to have a traceability matrix across Stories/tasks and easy to link all the test cases to be covered to stories.
  4. Variety of reports for Quality Dashboard.
Verified User
Anonymous
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Pros
ServiceNow
  • Creating Requests
  • Knowledge base article
  • Hassle free UI
Verified User
Anonymous
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SmartBear
  • Creation of Folders, Sub Folder and Releases for various Teams/Projects
  • Ability to create cycles and adding cases to these
  • Ability to copy/clone entire test cycles for regression/sanity needs
  • Linking of defects to Test Cases
Verified User
Anonymous
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Cons
ServiceNow
  • New UI is bad. Transition is not liked by users
  • Notifications can be improved. The mail notifications are little off
  • Category changes are not supposed to be hard
Verified User
Anonymous
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SmartBear
  • Better Test case Upload Utility
  • Ability to quickly map test cases from excel to JIRA fields
Verified User
Anonymous
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Alternatives Considered
ServiceNow
Salesforce Appex Microfocus ITOM and related
Gal Avraham | TrustRadius Reviewer
Gal Avraham
Manager, IT and Information Security Division
Read full review
SmartBear
Verified User
Anonymous
Read full review
Return on Investment
ServiceNow
  • Best ITSM tool
  • Clean UI
  • Deployment is easy
Verified User
Anonymous
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SmartBear
  • Time saving and productivity enhancement for QA teams by preventing context and tool switching
  • High observability to management via QA Dashboards
Verified User
Anonymous
Read full review
ScreenShots