ServiceNow IT Service Management vs. Symantec ServiceDesk
ServiceNow IT Service Management vs. Symantec ServiceDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year | |
Symantec ServiceDesk | N/A | Symantec ServiceDesk provides enterprises with ITIL-based help desk functionality for incident, change, and problem management. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow IT Service Management | Symantec ServiceDesk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ServiceNow IT Service Management | Symantec ServiceDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow IT Service Management | Symantec ServiceDesk | |
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Likelihood to Recommend | 8.2 (78 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (13 ratings) | - (0 ratings) |
Usability | 6.3 (11 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 7.3 (22 ratings) | - (0 ratings) |
Online Training | 1.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (3 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
ServiceNow IT Service Management | Symantec ServiceDesk | |
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Likelihood to Recommend | ServiceNow | Broadcom No answers on this topic |
Pros | ServiceNow | Broadcom No answers on this topic |
Cons | ServiceNow | Broadcom No answers on this topic |
Likelihood to Renew | ServiceNow | Broadcom No answers on this topic |
Usability | ServiceNow | Broadcom No answers on this topic |
Reliability and Availability | ServiceNow | Broadcom No answers on this topic |
Performance | ServiceNow | Broadcom No answers on this topic |
Support Rating | ServiceNow | Broadcom No answers on this topic |
Online Training | ServiceNow | Broadcom No answers on this topic |
Implementation Rating | ServiceNow | Broadcom No answers on this topic |
Alternatives Considered | ServiceNow | Broadcom No answers on this topic |
Scalability | ServiceNow | Broadcom No answers on this topic |
Return on Investment | ServiceNow | Broadcom No answers on this topic |
ScreenShots |