ServiceTitan vs Thryv

Likelihood to Recommend

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.

Read full review

Lauren Morgan

Marketing Manager

Peterman Heating, Cooling & PlumbingConstruction, 51-200 employees

View all 6 answers on this topic

The communication with this platform change all aspects of my company.

Read full review

Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 2 answers on this topic

Feature Rating Comparison

ServiceTitan

Thryv

Dynamic content

Ability to test dynamic content

Landing pages

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

ServiceTitan

Thryv

Lead nurturing

Data quality management

Automated sales alerts and tasks

ServiceTitan

Thryv

Calendaring

Event/webinar marketing

ServiceTitan

Thryv

Social sharing and campaigns

Social profile integration

ServiceTitan

Thryv

Dashboards

Standard reports

Custom reports

ServiceTitan

Thryv

Role-based workflow & approvals

Customizability

Pros

Manage upcoming appointments for memberships.
Track technician's sales and performance.
Good client database.
Campaign tracking and call recording tied to customers file.
Job history.
Equipment history.
Paperless invoices.
Integrations and API with other products.
Track technicians with GPS.

Read full review

Cherie Hudson

VP of Marketing

NICE Home ServicesConsumer Services, 11-50 employees

View all 6 answers on this topic

Website design
Mailing list subscribers

Read full review

Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 2 answers on this topic

Cons

I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.

Read full review

John Chavez

Training Manager and Instructional Designer

Pieology PizzeriaFood & Beverages, 5001-10,000 employees

View all 6 answers on this topic

Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
The Platform is too complex and is only for small business owners.
We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.

Read full review

Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 2 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Thryv 8.4

Based on 3 answers

Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

Read full review

Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 3 answers on this topic

Alternatives Considered

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.

Read full review

Verified User

Program Manager in Corporate

Construction Company, 11-50 employees

View all 6 answers on this topic

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.

Read full review

Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 2 answers on this topic

Return on Investment

Significant increase in customers remembering their appointments thanks to our automated job notifications!
Tracking a job from the booking to dispatch to completion has never been easier for our team.

Read full review

Madeline Simpson

Marketing Automation Manager

Ad LeverageMarketing & Advertising, 11-50 employees

View all 6 answers on this topic

We have grown our mailing list substantially.

Read full review

Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Required

ServiceTitan Editions & Modules

Edition

ServiceTitan	$398¹
ServiceTitan	$125²

per month
per technician/per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Thryv Editions & Modules

—

Additional Pricing Details

—

Rating Summary

ServiceTitan

Thryv

ServiceTitan

Thryv

ServiceTitan

Thryv

Likelihood to Recommend

ServiceTitan

Thryv

Feature Rating Comparison

Dynamic content

Ability to test dynamic content

Landing pages

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

Lead nurturing

Data quality management

Automated sales alerts and tasks

Calendaring

Event/webinar marketing

Social sharing and campaigns

Social profile integration

Dashboards

Standard reports

Custom reports

Role-based workflow & approvals

Customizability

Pros

ServiceTitan

Thryv

Cons

ServiceTitan

Thryv

Support Rating

ServiceTitan

Thryv

Alternatives Considered

ServiceTitan

Thryv

Return on Investment

ServiceTitan

Thryv

Screenshots

ServiceTitan

Thryv

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

ServiceTitan Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Thryv Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison