What users are saying about
10 Ratings
3 Ratings
10 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Thryv

The communication with this platform change all aspects of my company.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ServiceTitan
Thryv
8.5
Dynamic content
ServiceTitan
Thryv
9.0
Ability to test dynamic content
ServiceTitan
Thryv
10.0
Landing pages
ServiceTitan
Thryv
10.0
Mobile optimization
ServiceTitan
Thryv
5.5
Email deliverability reporting
ServiceTitan
Thryv
7.2
List management
ServiceTitan
Thryv
9.0
Triggered drip sequences
ServiceTitan
Thryv
9.0

Lead Management

ServiceTitan
Thryv
8.3
Lead nurturing
ServiceTitan
Thryv
10.0
Data quality management
ServiceTitan
Thryv
6.8
Automated sales alerts and tasks
ServiceTitan
Thryv
8.1

Campaign Management

ServiceTitan
Thryv
9.0
Calendaring
ServiceTitan
Thryv
8.0
Event/webinar marketing
ServiceTitan
Thryv
10.0

Social Media Marketing

ServiceTitan
Thryv
7.0
Social sharing and campaigns
ServiceTitan
Thryv
10.0
Social profile integration
ServiceTitan
Thryv
4.0

Reporting & Analytics

ServiceTitan
Thryv
5.0
Dashboards
ServiceTitan
Thryv
9.0
Standard reports
ServiceTitan
Thryv
4.0
Custom reports
ServiceTitan
Thryv
2.0

Platform & Infrastructure

ServiceTitan
Thryv
7.7
Role-based workflow & approvals
ServiceTitan
Thryv
7.7
Customizability
ServiceTitan
Thryv
7.8

Pros

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Thryv

  • Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
  • The Platform is too complex and is only for small business owners.
  • We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

ServiceTitan

No score
No answers yet
No answers on this topic

Thryv

Thryv 8.4
Based on 3 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ServiceTitan
8.4
Thryv
9.0

Usability

ServiceTitan
Thryv
9.0

Support Rating

ServiceTitan
Thryv
8.4

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