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Top Rated
2226 Ratings
2 Ratings

Skype for Business (formerly Lync), now part of Microsoft Teams

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Top Rated
2226 Ratings
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Score 7.7 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business does the job it is designed for adequately and admirably. Our organization uses it to ensure all staff are able to contact each other via their work phone numbers, no matter whether they are working in the office, at home, or somewhere else entirely. To this end, it is very effective.
Adam Jackson FGCLP MAHRI | TrustRadius Reviewer

Versature

Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
Julie Demers | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Versature
High quality audio
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
Versature
High quality video
Skype for Business (formerly Lync), now part of Microsoft Teams
7.9
Versature
Low bandwidth requirements
Skype for Business (formerly Lync), now part of Microsoft Teams
6.7
Versature
Mobile support
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2
Versature

Screen Sharing

Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Versature
Desktop sharing
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
Versature
Whiteboards
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2
Versature

Online Meetings / Events

Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Versature
Calendar integration
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Versature
Meeting initiation
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Versature
Integrates with social media
Skype for Business (formerly Lync), now part of Microsoft Teams
6.9
Versature
Record meetings / events
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Versature
Slideshows
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Versature

Online Events Collaboration

Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Versature
Live chat
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Versature
Audience polling
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4
Versature
Q&A
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4
Versature

Online Events Security

Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Versature
User authentication
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Versature
Participant roles & permissions
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Versature
Confidential attendee list
Skype for Business (formerly Lync), now part of Microsoft Teams
7.1
Versature

Cloud PBX

Skype for Business (formerly Lync), now part of Microsoft Teams
Versature
8.0
User templates
Skype for Business (formerly Lync), now part of Microsoft Teams
Versature
8.0
Call reports
Skype for Business (formerly Lync), now part of Microsoft Teams
Versature
8.0
Directory of employee names
Skype for Business (formerly Lync), now part of Microsoft Teams
Versature
8.0

Call Management

Skype for Business (formerly Lync), now part of Microsoft Teams
Versature
9.5
Answering rules
Skype for Business (formerly Lync), now part of Microsoft Teams
Versature
10.0
Message alerts
Skype for Business (formerly Lync), now part of Microsoft Teams
Versature
9.0

VoIP system collaboration

Skype for Business (formerly Lync), now part of Microsoft Teams
Versature
9.0
Audio conferencing
Skype for Business (formerly Lync), now part of Microsoft Teams
Versature
9.0

Pros

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Group Chat option allows multiple people to have a conversation away from the main presentation
  • Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
  • Easy calendar integration for Microsoft Outlook
  • Mobile interface is very easy and intuitive
Mark DiNallo | TrustRadius Reviewer

Versature

  • Working remotely: switching our operations to home was done easily through Versature's online portals.
  • Voicemail: transcription/voicemails received through email are very helpful.
  • Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Julie Demers | TrustRadius Reviewer

Cons

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
Anonymous | TrustRadius Reviewer

Versature

  • Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
  • Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
  • Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
Julie Demers | TrustRadius Reviewer

Likelihood to Renew

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 9.5
Based on 8 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Versature

No score
No answers yet
No answers on this topic

Usability

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Versature

No score
No answers yet
No answers on this topic

Support Rating

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Versature

Versature 10.0
Based on 1 answer
I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
Julie Demers | TrustRadius Reviewer

Implementation Rating

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Versature

No score
No answers yet
No answers on this topic

Alternatives Considered

Skype for Business (formerly Lync), now part of Microsoft Teams

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.
Heather Hicks | TrustRadius Reviewer

Versature

No answers on this topic

Return on Investment

Skype for Business (formerly Lync), now part of Microsoft Teams

  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
Randy Palmer | TrustRadius Reviewer

Versature

  • Good cost when we had shopped around.
  • Good value for the price paid.
Julie Demers | TrustRadius Reviewer

Pricing Details

Skype for Business (formerly Lync), now part of Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Versature

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Versature
9.0

Likelihood to Renew

Skype for Business (formerly Lync), now part of Microsoft Teams
9.5
Versature

Usability

Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Versature

Support Rating

Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Versature
10.0

Implementation Rating

Skype for Business (formerly Lync), now part of Microsoft Teams
7.0
Versature

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