What users are saying about
19 Ratings
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Score 9.3 out of 100
61 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

SolarWinds Papertrail

SolarWinds Papertrail is very well suited for use in a test environment due to how fast and easy it is to set up, and it just works. I always tell colleagues to use this when they're running a scenario, or trying to troubleshoot an issue as it really helps in getting it done quickly.
Anonymous | TrustRadius Reviewer

Splunk Cloud

I find that Splunk Cloud is well suited for tracking user logins, Server Reboots, failed login attempts, account lockouts, and sorting these items by host or user. We often trace failed user logins to someone having cached credentials on an endpoint which can result in locked accounts that drive the Help Desk ticket volume up unnecessarily.
Jeff Kitchens | TrustRadius Reviewer

Feature Rating Comparison

Security Information and Event Management (SIEM)

SolarWinds Papertrail
Splunk Cloud
8.5
Centralized event and log data collection
SolarWinds Papertrail
Splunk Cloud
9.3
Correlation
SolarWinds Papertrail
Splunk Cloud
8.5
Event and log normalization/management
SolarWinds Papertrail
Splunk Cloud
9.5
Deployment flexibility
SolarWinds Papertrail
Splunk Cloud
8.2
Integration with Identity and Access Management Tools
SolarWinds Papertrail
Splunk Cloud
8.5
Custom dashboards and workspaces
SolarWinds Papertrail
Splunk Cloud
9.7
Host and network-based intrusion detection
SolarWinds Papertrail
Splunk Cloud
7.7
Data integration/API management
SolarWinds Papertrail
Splunk Cloud
8.0
Behavioral analytics and baselining
SolarWinds Papertrail
Splunk Cloud
7.0
Rules-based and algorithmic detection thresholds
SolarWinds Papertrail
Splunk Cloud
8.0
Response orchestration and automation
SolarWinds Papertrail
Splunk Cloud
8.0
Reporting and compliance management
SolarWinds Papertrail
Splunk Cloud
8.5
Incident indexing/searching
SolarWinds Papertrail
Splunk Cloud
9.5

Pros

SolarWinds Papertrail

  • Free configuration on how Papertrail will alert you
  • Easy to setup with your server/application
  • Very intuitive and easy to use
  • Fair pricing policy/plan
Anonymous | TrustRadius Reviewer

Splunk Cloud

  • With Splunk Cloud you get the advantage of moving from POC to Production in a matter of days rather than in months allowing the Business to gain a lot.
  • Takes you away from managing infrastructure/administration, allows saving time & money. Reduce the overall TCO (Total Cost of Ownership)
  • Move from Reactive to Proactive Monitoring
  • Highly secure environment at your finger-tips
Manan Bhatt | TrustRadius Reviewer

Cons

SolarWinds Papertrail

  • We were not provided any "canned" searches to begin our evaluation with.
  • Other competing products have a set of "canned" searches to get you started quickly.
Scott McGee | TrustRadius Reviewer

Splunk Cloud

  • Some of their more advanced features, like ITSI, Machine Learning, or Security Analytics, can be very challenging to setup and configure.
  • Splunk Cloud support has been a challenge in the past. They are getting better, but they have had problems responding in a timely manner to issues.
  • These are only some minor observations of things I have had to deal with. In general, Splunk is a solid product that is fantastic to use.
Anonymous | TrustRadius Reviewer

Usability

SolarWinds Papertrail

SolarWinds Papertrail 9.1
Based on 1 answer
It's extremely easy to use. I and new colleagues have never had any issues configuring this tool or setting it up, it works almost out of the box with very simple instructions to follow to configure it to our own environment. I would highly recommend it on that ability alone.
Anonymous | TrustRadius Reviewer

Splunk Cloud

Splunk Cloud 8.0
Based on 1 answer
Overall, it is very usable. I would like if recent searches were saved for longer because I always have to refer to my notes when I'm looking for something specific and it's been a few weeks. But that's a small issue, and the actual search and browsing interface is easy to use and powerful.
Kevin Smith | TrustRadius Reviewer

Support Rating

SolarWinds Papertrail

SolarWinds Papertrail 9.1
Based on 1 answer
I honestly have never had the need to use the support team, as we have not run into any issues so far. If we did however, judging from how the tool itself works, I don't doubt that the team would provide excellent support for any issues that we may possibly run into.
Anonymous | TrustRadius Reviewer

Splunk Cloud

Splunk Cloud 7.5
Based on 4 answers
Splunk Cloud support is sorely lacking unfortunately. The portal where you submit tickets is not very good and is lacking polish. Tickets are left for days without any updates and when chased it is only sometimes you get a reply back. I get the feeling the support team are very understaffed and have far too much going on. From what I know, Splunk is aware of this and seem to be trying to remedy it.
Fraser Clark | TrustRadius Reviewer

Alternatives Considered

SolarWinds Papertrail

We have used other services such as Coralogix before but love SolarWinds Papertrail for its ease of use and not-too-bloated features. This also makes our engineers and other staff use it more often.
Anonymous | TrustRadius Reviewer

Splunk Cloud

Splunk Cloud blows Sumo Logic out of the water. The experience is night and day. We went from several highly stressed IT security professionals who were unsure if the data they were getting was valuable, to very happy IT security professionals who can now be more proactive and get all the information they need.
Joseph Sweet | TrustRadius Reviewer

Return on Investment

SolarWinds Papertrail

  • I think it is a good ROI, as it has helped us in fixing issues with our applications in many instances.
Anonymous | TrustRadius Reviewer

Splunk Cloud

  • The biggest return on investment is how quickly logs are now consumed, and how quickly we can follow events that occur in logs.
  • The number of logs that can be consumed by Splunk is much higher than previous solutions.
  • We have much better visibility into our logs, and are able to spot patterns in events with the built-in graphs and reports.
Chase Palmer, CISSP | TrustRadius Reviewer

Screenshots

Splunk Cloud

Pricing Details

SolarWinds Papertrail

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SolarWinds Papertrail
9.0
Splunk Cloud
8.5

Usability

SolarWinds Papertrail
9.1
Splunk Cloud
8.0

Support Rating

SolarWinds Papertrail
9.1
Splunk Cloud
7.5

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