SolarWinds Service Desk (SSD) vs. xAssets IT Asset Management Software
SolarWinds Service Desk (SSD) vs. xAssets IT Asset Management Software
Product | Rating | Most Used By | Product Summary | Starting Price |
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SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A | |
xAssets IT Asset Management Software | Mid-Size Companies (51-1,000 employees) | IT asset management software with large enterprise scalability and deep configurability to meet the complex requirements of large enterprises. The product provides highly scalable agentless network discovery software, full lifecycle asset management including software asset management, help desk, barcoding, procurement, receiving, disposal and obsolescence, contract management, financials and depreciation, spares, storage and this can be extended easily to new functional areas. | $0 |
SolarWinds Service Desk (SSD) | xAssets IT Asset Management Software | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Express edition is free to qualifying customers for a single user. Pricing then depends on additional users and number of assets and discovered nodes. Enterprise edition provides enterprise level scalability, security and configurability suitable for medium and large enterprises. | ||||||||||||||
More Pricing Information |
SolarWinds Service Desk (SSD) | xAssets IT Asset Management Software | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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IT Asset Management |
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SolarWinds Service Desk (SSD) | xAssets IT Asset Management Software | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | ConnectWise RMM Score 7.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | KACE Systems Management Appliance Score 10.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | KACE Systems Management Appliance Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SolarWinds Service Desk (SSD) | xAssets IT Asset Management Software | |
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Likelihood to Recommend | 7.9 (118 ratings) | 9.1 (1 ratings) |
Likelihood to Renew | 6.5 (8 ratings) | - (0 ratings) |
Usability | 8.9 (7 ratings) | - (0 ratings) |
Availability | 8.7 (7 ratings) | - (0 ratings) |
Performance | 8.9 (4 ratings) | - (0 ratings) |
Support Rating | 8.0 (92 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 8.2 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.9 (3 ratings) | - (0 ratings) |
Configurability | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 4.5 (1 ratings) | - (0 ratings) |
Product Scalability | 8.9 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.2 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.7 (2 ratings) | - (0 ratings) |
SolarWinds Service Desk (SSD) | xAssets IT Asset Management Software | |
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Likelihood to Recommend | SolarWinds | xAssets |
Pros | SolarWinds | xAssets |
Cons | SolarWinds | xAssets |
Likelihood to Renew | SolarWinds | xAssets No answers on this topic |
Usability | SolarWinds | xAssets No answers on this topic |
Reliability and Availability | SolarWinds | xAssets No answers on this topic |
Performance | SolarWinds | xAssets No answers on this topic |
Support Rating | SolarWinds | xAssets No answers on this topic |
Online Training | SolarWinds | xAssets No answers on this topic |
Implementation Rating | SolarWinds | xAssets No answers on this topic |
Alternatives Considered | SolarWinds | xAssets No answers on this topic |
Scalability | SolarWinds | xAssets No answers on this topic |
Return on Investment | SolarWinds | xAssets No answers on this topic |
ScreenShots | SolarWinds Service Desk Screenshots | xAssets IT Asset Management Software Screenshots |