Likelihood to Recommend The Sophos email solution is a good fit for my organization which is a mid-size resort with 200 users. Sophos email has revealed unwanted emails that were getting through our built in Microsoft email security scanning and policies so having this extra layer was a no brainier. With that we were able to focus on the bad stuff and even tweak our products with this information from Sophos email.
Read full review If you don't want to have any spam or malware in your mailbox, Symantec Email Security.cloud is the solution to choose. Also, if you need to have some security features, like DLP, it has them embedded!
We have also been using reporting a lot to see how many emails have been sent, where they delivered, and so on.
Read full review Pros We could customize it to have a certain level of workflow. We manage to enforce certain email (based on key-phrases) to be quarantined before send it to the recipient. And the email needs to be approved (manually) before being released. For certain type (using regex) of email, we will encrypt it if it's sent outside our organization domain. Scalable Read full review Advanced scanning of email and threats beyond simple Antispam services Sandbox testing of attachments prior to delivery of email to test against malicious threats such as Ransomware Spearphishing prevention to avoid impersonation attacks and potential wire transfer requests Read full review Cons I would love to see tips integrated into the user interface from the management side to allow for easier dissection of email headers. This would allow lower level admins that may work at smaller companies to better understand the information presented. Read full review Outbound encryption could be improved to allow for advanced connections to other organizations' PKI keyservers. The user interface could be a little more friendly, finding advanced features sometimes takes a little more time with hunting and clicking to get to the correct page. Read full review Likelihood to Renew It was easy to use and easy to implement. You don't need previous knowledge on the products, after we got this up and running, it took us hours to put everything together. The transition was easy and seamless.
Read full review Usability It's mostly great and for policies and features, it does everything we would ask it to and more. The only thing keeping it from being a 10 is the lack of granularity in the reporting, which is actually an issue within Sophos Central as a whole. The ability to drill down from dashboards into accurate, detailed data would be very helpful at times.
Read full review Support Rating Support is slow to respond. They call back outside of normal business hours despite clearly being advised when they should call. They try to BS you that the platform is working properly although there is hard evidence to the contrary. Once you get to senior level of support they agree that the product is incapable of performing properly in its current iteration.
Read full review In very tricky cases, it takes time to explain it to the support personnel as they don't get your problem from the first couple of emails.
Read full review Alternatives Considered I have only tried Sophos Email, and I find it to be a very useful tool, as it protects against information leakage such as fraudulent emails, cloud sandboxing and quarantine, which are essential functions and the product works excellent.
Read full review Barracuda's ESS is the premier product, it boasts outbound email encryption as an included service as well as all of the security features of Symantec Email Security.cloud. Sophos is on the same level as SES.c but is not quite as feature rich.
Read full review Return on Investment Sophos Email has been protecting our users, including the administrative branch, who are the target of attacks most frequently. Every month Sophos Email stops about 100,000 malicious emails. We calculate that if these attacks have saved the company time, it prevents us from having a lot of support staff to attend to the cases. Read full review Our previous solution was very manual. The ROI has been in less manual intervention from the admins and freeing up their already busy schedules. Read full review ScreenShots