StatCounter vs. WhatUsersDo

Free services provide a wonderful resource for people on tight budgets. If willing to put forth work in data managing/analysis and If basic high traffic information or drilling down specific users in low traffic situations is needed, then StatCounter may fit your needs. If automation and low overhead are a high priority then some more expensive packages can provide the same and more information with less hassle. Because StatCounter is free, there is low risk to see if StatCounter works in your specific usage scenario.

If you want to watch a user journey through your website with commentary, this tool is the perfect one to use, even if it does take quite a few hours for responses. I think if you want to test specific functions, quickly, there are better tools for doing this. Reviewers are very honest and can be quite harsh, so you need to have an open mind to criticism, as what they say is very useful.

Incentivized

• I can visit my site in real time showing pages visited and the duration of the visit.
• It shows very detailed data on where visitors came from.
• I could monitor the performance of campaigns in real-time as visitors came to my site from a promotion.

Incentivized

• Very simple and easy to use interface
• Offer recommended questions to ask, which is helpful for a first time user
• You get much more user information than most other similar tools offer

Incentivized

• For the free version data logging is limited to two weeks, which requires manual pulling of the data (CSV or excel formats) on a regular basis which can become tedious.
• For offline graphing/presentations, data must be re synthesized/visualized. This typical requires someone manual manipulation the data or develop scripts or coding to improve the collection of the data for offline presentation and records.
• Lacks some of the pretty visuals that can be seen in competitors such as Google Analytics.
• Lacks user specific in depth tracking across multiple services (mailchimp, google etc), like more fully featured platforms (Kissmetrics) are able to provide.

• Some reviewers can spend too little time on a test
• Their audio box can sometimes hide features, like navigation bars
• It would be useful to be able to specify in more detail the demographic you would like to test

Incentivized

I have not had any issues with malfunctions when using statcounter, so that would lead me to continue using the program. I would like to see more social media measuring tools, but again, we don't use the program to dig really deep. We're just looking to figure out who is reading what articles on our website are the most liked. And it helps lead our editorial team in the right direction.

I never have to call tech support and never get frustrated because I can't get the information that I need.

Statcounter excels with the simplicity and efficiency of the analytics. You can see exactly what's going on on your sites without the need to dig into complex google analytics data.

Incentivized

WhatUsersDo provides more detailed and opinion based responses. It can take a few hours more than competitors because of this. I would recommend it if you want to know more about the user journey through your website. I would not recommend it if you want quick feedback about a specific feature, image or copy, as there are tools better suited to this.

Incentivized

• It's been great to track positive reactions to changes in our website and new product offerings
• Also a great way to roughly estimate the demand and customer base for your products
• Also identifies what areas of the website could be improved base on low traffic

Incentivized

• It has helped us to improve our website copy to see how much users understood about our service and what was memorable about it.
• We have changed the information given on certain pages, as we realised users' opinions about our company became more positive after visiting secondary pages. So for example, we moved project examples to the homepage.
• We realised that our website did not load properly when using an Internet Explorer browser, so made corrections to this.

Incentivized