Symantec IT Management Suite vs Tanium

Likelihood to Recommend

The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.

Read full review

Denis Pereira

Programmer Analyst

Alcoa Aluminiun S/AMining & Metals, 10,001+ employees

View all 2 answers on this topic

Tanium is suitable in any sort of organization where you want to look at your machines and what kind of applications they are running. One good example is removing an application from where it is not supposed to be in the organization. By using Tanium trace with basic English, first you can search all the machines which have that application, and second you can create a package either through a power shell command or CLI command and remove that application from all the machines at once.This is really saves lot of manual work, time, and also helps in balancing assets across an organization.

Read full review

Verified User

Administrator in Information Technology

Information Technology and Services Company, 51-200 employees

View all 1 answers on this topic

Feature Rating Comparison

Symantec IT Management Suite

Tanium

Software and hardware inventory tracking

License management

Asset lifecycle monitoring

Contract management

Asset relationship management

Pros

End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
Application usage reporting on what software is being used and how much - broken down by site, department and user.
5% of managed workstations were patched.
IT lifecycle reports were automated with live inventory feeds to enable purchase reports.

Read full review

Shawn Mayhew

Sr. Systems Admin

Adventist HealthHospital & Health Care, 10,001+ employees

View all 2 answers on this topic

Tanium helps in identifying a list of infected machines with any vulnerabilities. For example if we create a package with list of Windows vulnerabilities, it will push the package through its sensors to all the nodes, and trace out the infected machines in our organization.
It helps in adding IOC's which helps us in track down the hashes or shah files existing with that IOC 's machines.
The most impressive thing about Tanium is that it can quarantine the machine of our choice without connecting to the network, which really helps a lot of times in containment of any infected machines.

Read full review

Verified User

Administrator in Information Technology

Information Technology and Services Company, 51-200 employees

View all 1 answers on this topic

Cons

Increased memory consumption
Older machines can not support the program

Read full review

Denis Pereira

Programmer Analyst

Alcoa Aluminiun S/AMining & Metals, 10,001+ employees

View all 2 answers on this topic

One issue is its ring topology, as the data is stored in central hubs and pushed through its peer nodes. If the central hub fails, then the associated node will also result in failure.
Another problem is that all Tanium management is on premises requiring the customer to maintain it. If we want ask any help from Tanium support we always get a response like "you are maintaining it yourselves and it's your responsibility.
The Tanium User Interface could be improved a bit as, although the tool is rich in performance, a more impressive UI might really attract new customers.

Read full review

Verified User

Administrator in Information Technology

Information Technology and Services Company, 51-200 employees

View all 1 answers on this topic

Usability

Symantec IT Management Suite 9.0

Based on 1 answer

I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.

Read full review

Shawn Mayhew

Sr. Systems Admin

Adventist HealthHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Symantec IT Management Suite 8.0

Based on 2 answers

With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.

Read full review

Shawn Mayhew

Sr. Systems Admin

Adventist HealthHospital & Health Care, 10,001+ employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.

Read full review

Denis Pereira

Programmer Analyst

Alcoa Aluminiun S/AMining & Metals, 10,001+ employees

View all 2 answers on this topic

Tanium is best for identifying infrastructure infections, and it is easy use where a user who has basic English knowledge can search his queries very easily. Tanium's exceptional feature is quarantining the machine from network, and this is a really impressive feature which should gain them new customers. Tanium helps in removing the suspicious application quickly, which saves time and manual work.

Read full review

Verified User

Administrator in Information Technology

Information Technology and Services Company, 51-200 employees

View all 1 answers on this topic

Return on Investment

Reduction of virus infections
Greater clarity in the reports
Monitoring the network and infra

Read full review

Denis Pereira

Programmer Analyst

Alcoa Aluminiun S/AMining & Metals, 10,001+ employees

View all 2 answers on this topic

Adding the IOC 's tracing infected machines, and removing unwanted applications quickly.
Quarantine the infected machine from the network in order to prevent it from causing damage or infecting other machines.
The user interface could be improved.

Read full review

Verified User

Administrator in Information Technology

Information Technology and Services Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Symantec IT Management Suite

Tanium

Symantec IT Management Suite

Tanium

Symantec IT Management Suite

Tanium

Symantec IT Management Suite vs Tanium