What users are saying about

Tenfold

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Top Rated
71 Ratings

Tenfold

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Top Rated
71 Ratings
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Score 7.7 out of 101
3 Ratings
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Score 7.7 out of 101

Add comparison

Likelihood to Recommend

Tenfold

I would recommend Tenfold to any company with CRM or account management software. Being able to manage future appointments and to document it all in one step will increase efficiency.
Linda Brann profile photo

Nextiva Call Center

Nextiva is well suited for monitoring day-to-day employee performance; it accurately tracks who's signed in and for how long; it shows how many breaks are taken (and the numerous reasons why); it shows how long users stay on "unavailable" and also gives weekly breakdowns to make sure employees are in line with company performance metrics.
No photo available

Pros

  • The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician.
  • The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement.
  • The software performed as expected. The popups worked most of the time and performance was never laggy.
Joel Brache profile photo
  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
No photo available

Cons

  • Not popping up when I am clicking around on a website
  • Sometimes but not often it doesn't log my call the first time I save it
  • Staying on one contact when another call comes in but I am working on notes for another customer
Tanner Meyerhoffer profile photo
  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
No photo available

Alternatives Considered

Prior products have proven insufficent for our current sales bandwidth. Frequent failure and slow response led to loss of faith in the product and diminishing production metrics and usable data. Tenfolds interface, floating UI and Dashboard has created a seamless workflow for our front line salespeople and provides sales managers a user friendly view of data in real time.
Jason Conrad profile photo
Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
No photo available

Return on Investment

  • 30% increase in connections after full implementation
  • Dashboard provides fun, light-hearted high level view of production metrics in real time, generating healthy competition
  • Responsive customer service has reduced down time or data lapses due to faster correction of issue than prior software.
Jason Conrad profile photo
  • Nextiva has increased our employee phone coverage and availability by 27%
No photo available

Screenshots

Pricing Details

Tenfold

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details

Nextiva Call Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details