Bettermode vs. Thrive Technologies

During COVID-19 Tribe [Community Platform] allowed non-profit organizations to utilize the premium features for free which was a great benefit. It has helped us utilize our community in order to answer questions rather than having an abundance of support tickets. Tribe [Community Platform] needs to increase spam filters and bot accounts however, as many of the community's are overrun with them. I manually remove these accounts each week.

Incentivized

No solution is perfect, but I would say that Thrive is a particularly robust and complex solution that's intended to tackle major demand management and inventory forecasting problems. Smaller companies simply won't need a solution that's so all-encompassing. I would recommend waiting unitl you know that you need it before moving forward with a solution like Thrive.

Incentivized

• Straightforward setup and configuration
• Embeddable widgets to add community experience directly inside the site
• Cost effective compared to other products based on the available features
• Dedicated and super responsive account managers
• Relatively easy integration using the API

• Cloud-based, accurate forecasting system saves lots of time and can tangibly boosts ROI
• Robust demand management down to the SKU level
• Optimized replenishment prevents too much money from being tied up in inventory

Incentivized

• Terrible user experience (especially on mobile), way too overclutered
• Restricted to Tribe's default layout
• You have to pay $85/m - $249/m to get access to apps, support and remove Tribe logo
• Looks pretty old and works rather slowly

• Although it's simpler than many alternatives, it's a highly complex system and at times we felt lost during the transition period.
• We didn't get the results we had imagined when looking at their case studies and marketing materials. I understand many factors go into those things, and their case studies are not necessarily indicative of typical results, but your mileage may vary.
• Inventory replenishment alerts about potential stockouts weren't always reliable.

Incentivized

Tribe Community Platform is inspired by modern social networks. The team behind Tribe Community Platform has carefully studied the user behavior on online networks to add the best practices to their platform.

It is fast, easy to configure, and does what it promises. Also, the pricing based on monthly active users is great in comparison to other solution who simply charge based on the registered users.

The Support and Success team have been highly responsive, in general, most of the queries get answered within a day (sometimes even a few hours). They helped us immensely with brainstorming and suggesting the best practices to set up the community for success during our onboarding period. Some of our suggestions to add certain features were well-accepted and the product team worked on them to solve the issues.

It's easy to use and also many of my colleagues recommend Tribe Community Platform which can help us to engage with more of our audience easily.

Abas ERP was what we had used previously, and though it did its job adequately, it lacked the forecasting, demand management, and inventory replenishment sophistication of Thrive. We reached a point where we felt it was untenable to supplement the previous system on our own which necessitated the switch to Thrive.

Incentivized

• Better search presence via user-generated content.
• Powerful customer engagement.
• Self-service (deflecting support tickets).
• Feedback collection.

• We were able to reduce the amount of resources tied up in inventory
• Forecasting tools meant significantly less time spent trying to wrangle spreadsheets
• The transition was painful, causing initial doubts, but it was certainly worth the growing pains

Incentivized