TriNet HR Platform vs. UKG Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TriNet HR Platform
Score 6.8 out of 10
N/A
Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
$10
per month
UKG Pro
Score 8.0 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
TriNet HR PlatformUKG Pro
Editions & Modules
Essentials
$10
per month per employee
Growth
$20
per month per employee
Zen
$33
per month per employee
No answers on this topic
Offerings
Pricing Offerings
TriNet HR PlatformUKG Pro
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TriNet HR PlatformUKG Pro
Considered Both Products
TriNet HR Platform
Chose TriNet HR Platform
Zenefits works really well for small businesses. Implementation was quick and we were able to integrate easily with other products in our HR tech stack. While the other products also have similar functionality, Zenefits has an ease of use and a fair pricing model that worked …
UKG Pro
Chose UKG Pro
I did not have a say in selecting UKG Pro in our organization, as that was done at the territorial level. In my personal experience, UKG Pro is easier to use than Oracle PeopleSoft (but that's a low bar), and less glitchy than Zenefits. SuccessFactors is comparable in terms of …
Chose UKG Pro
Before UltiPro, we used Zenefits for employee PTO tracking and benefits administration and Trakstar for employee reviews. Trakstar was frankly awful - much more difficult to set up and use than UltiPro is now. Zenefits was far superior to UltiPro for PTO review and approval in …
Top Pros
Top Cons
Features
TriNet HR PlatformUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
TriNet HR Platform
2.3
132 Ratings
109% below category average
UKG Pro
8.4
803 Ratings
7% above category average
Employee demographic data2.6108 Ratings8.8731 Ratings
Employment history2.4103 Ratings8.7762 Ratings
Job profiles and administration2.6102 Ratings8.7733 Ratings
Workflow for transfers, promotions, pay raises, etc.2.6107 Ratings8.3721 Ratings
Organizational charting1.9117 Ratings7.7643 Ratings
Organization and location management1.8119 Ratings8.2656 Ratings
Compliance data (COBRA, OSHA, etc.)2.3105 Ratings8.1517 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
TriNet HR Platform
2.2
117 Ratings
114% below category average
UKG Pro
8.6
746 Ratings
7% above category average
Pay calculation2.3100 Ratings9.0709 Ratings
Support for external payroll vendors1.550 Ratings8.2336 Ratings
Off-cycle/On-Demand payment2.463 Ratings8.8231 Ratings
Benefit plan administration2.6105 Ratings8.1643 Ratings
Direct deposit files2.3101 Ratings9.3702 Ratings
Salary revision and increment management2.193 Ratings8.8573 Ratings
Reimbursement management2.465 Ratings8.057 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
TriNet HR Platform
1.8
115 Ratings
127% below category average
UKG Pro
8.4
563 Ratings
4% above category average
Approval workflow2.1113 Ratings8.8504 Ratings
Balance details1.7111 Ratings8.4529 Ratings
Annual carry-forward and encashment1.792 Ratings8.1434 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
TriNet HR Platform
1.9
131 Ratings
124% below category average
UKG Pro
8.5
798 Ratings
5% above category average
View and generate pay and benefit information2.1125 Ratings8.8769 Ratings
Update personal information2.4131 Ratings8.9776 Ratings
View company policy documentation1.5118 Ratings8.5564 Ratings
Employee recognition1.363 Ratings7.4287 Ratings
View job history2.2101 Ratings8.9759 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
TriNet HR Platform
1.1
22 Ratings
150% below category average
UKG Pro
8.5
189 Ratings
9% above category average
Tracking of all physical assets1.122 Ratings8.5189 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
TriNet HR Platform
1.4
104 Ratings
138% below category average
UKG Pro
7.7
734 Ratings
1% above category average
Report builder1.4100 Ratings7.7714 Ratings
Pre-built reports1.4102 Ratings7.9724 Ratings
Ability to combine HR data with external data1.364 Ratings7.5495 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
TriNet HR Platform
4.6
111 Ratings
54% below category average
UKG Pro
8.6
557 Ratings
7% above category average
New hire portal5.0110 Ratings8.6554 Ratings
Manager tracking tools4.290 Ratings8.7444 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
TriNet HR Platform
8.4
41 Ratings
3% above category average
UKG Pro
7.9
377 Ratings
3% below category average
Corporate goal setting8.437 Ratings8.1293 Ratings
Individual goal setting8.440 Ratings7.7359 Ratings
Line-of sight-visibility8.335 Ratings7.9251 Ratings
Performance tracking8.437 Ratings7.8333 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
TriNet HR Platform
1.5
57 Ratings
136% below category average
UKG Pro
8.1
465 Ratings
2% above category average
Performance plans1.354 Ratings7.8415 Ratings
Performance improvement plans1.351 Ratings7.7326 Ratings
Review status tracking2.252 Ratings8.3436 Ratings
Review reminders1.352 Ratings8.3397 Ratings
Multiple review frequency1.348 Ratings8.3337 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
TriNet HR Platform
7.5
23 Ratings
5% below category average
UKG Pro
8.5
187 Ratings
8% above category average
Create succession plans/pools7.520 Ratings8.5155 Ratings
Candidate ranking7.521 Ratings8.3164 Ratings
Candidate search7.523 Ratings8.4163 Ratings
Candidate development7.622 Ratings8.5152 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
TriNet HR Platform
7.5
25 Ratings
3% below category average
UKG Pro
8.5
456 Ratings
9% above category average
Job Requisition Management7.420 Ratings8.8434 Ratings
Company Website Posting7.415 Ratings9.1422 Ratings
Publish to Social Media7.514 Ratings8.7333 Ratings
Job Search Site Posting7.616 Ratings8.8390 Ratings
Duplicate Candidate Prevention7.518 Ratings7.1323 Ratings
Applicant Tracking7.417 Ratings8.6421 Ratings
Notifications and Alerts7.622 Ratings8.4388 Ratings
Best Alternatives
TriNet HR PlatformUKG Pro
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TriNet HR PlatformUKG Pro
Likelihood to Recommend
1.7
(141 ratings)
8.3
(928 ratings)
Likelihood to Renew
8.5
(11 ratings)
8.9
(194 ratings)
Usability
8.9
(32 ratings)
8.5
(188 ratings)
Availability
9.1
(4 ratings)
10.0
(74 ratings)
Performance
8.5
(4 ratings)
9.4
(331 ratings)
Support Rating
8.8
(42 ratings)
6.5
(492 ratings)
In-Person Training
-
(0 ratings)
9.6
(87 ratings)
Online Training
-
(0 ratings)
9.1
(202 ratings)
Implementation Rating
9.1
(4 ratings)
9.9
(86 ratings)
Configurability
8.8
(4 ratings)
9.9
(76 ratings)
Ease of integration
9.1
(3 ratings)
9.9
(65 ratings)
Product Scalability
8.9
(4 ratings)
9.4
(93 ratings)
Vendor post-sale
8.9
(4 ratings)
8.0
(55 ratings)
Vendor pre-sale
8.9
(4 ratings)
9.9
(48 ratings)
User Testimonials
TriNet HR PlatformUKG Pro
Likelihood to Recommend
TriNet
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Read full review
UKG
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
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Pros
TriNet
  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
Read full review
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Read full review
Cons
TriNet
  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Read full review
UKG
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Read full review
Likelihood to Renew
TriNet
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Read full review
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review
Usability
TriNet
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
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UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
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Reliability and Availability
TriNet
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
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UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
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Performance
TriNet
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
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UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
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Support Rating
TriNet
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
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UKG
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
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In-Person Training
TriNet
Can't really say just because I would not know.
Read full review
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
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Online Training
TriNet
It went through successfully.
Read full review
UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
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Implementation Rating
TriNet
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
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UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
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Alternatives Considered
TriNet
Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
Read full review
UKG
My experience with HRIS systems is limited to UKG Pro. It is the only HRIS I have worked with. I have worked with other systems that perform the tasks of some of its models and have found that when used with the various modules the overall experience with UKG is great. The ability to have all of the modules on the same platform makes the integration between UKG Pro and the modules great!
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Scalability
TriNet
It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
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UKG
Read full review
Return on Investment
TriNet
  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
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UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
Read full review
ScreenShots

TriNet HR Platform Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of HR ManagementScreenshot of HR ManagementScreenshot of HR Management

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice