Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
$11.20
per month
Pricing
Zendesk Chat
Editions & Modules
Lite
$0
per user
Basic
$14
per user
Advanced
$25
per user
Premium
$55
per user
Offerings
Pricing Offerings
Zendesk Chat
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup Fee
Optional
Additional Details
The pricing above is price per user per month. You will get a discount when you opt for annual payment.
More Pricing Information
Community Pulse
Zendesk Chat
Considered Both Products
Zendesk Chat
Verified User
Team Lead
Chose Zendesk Chat
In one of my previous organizations, our client migrated the support tool from Zendesk Chat to Helpshift. I felt Zendesk Chat was a more user-friendly support tool than Helpshift. Zendesk Chat is so beginner friendly, whereas the other tools were so confusing compared to …
Zendesk Chat [(formerly Zopim)] has a better UI/UX, and it is part of the Zendesk enterprise tools which we also use for: Zendesk Talk, etc It is always great to have this kind of channel together in one platform.
I prefer Zendesk Chat (formerly Zopim) over Talkdesk, as it provides customers with written proof of their conversation and customers are able to rate the conversation once it is done. Also, it's easier to find a previous conversation in Zendesk Chat (formerly Zopim) than in Tal…
I have been using this system for one year, and today I can continue saying that this system does not have any faults that I can complain about. Thanks to this system, I have been able to have direct communication with each of our customers or clients, since it allows me to use …
Verified User
Manager
Chose Zendesk Chat
Zendesk is one of the most expensive providers on the market, but also the most functional one. We have 6 business facts. Based on them we composed 17 needs (functions) from the chat provider. Zendesk was one of the leaders in the overall evaluation, while it was cheaper than …
I like about Zopim is that it has numerous devices and choices. I like the way that you can associate with other individuals, inside and remotely. Also, I like that I can redo my notices. It coordinates with significantly other joint effort and the workplace instruments I …
I used Peoplesoft chat in another position with another company, and I'm floored by the difference. Peoplsoft chat seemed to be down regularly and wasn't nearly as fast. Zopim has a modern and streamlined feel.
Olark Chat - Not as many customization options as Zendesk Salesforce - More expensive Syntellect - Old application based system instead of a cloud based software
Zendesk Chat is suited for all the support teams that provide real-time assistance. Like if someone wants to block the debit/credit card, it is a high-priority case that needs real-time assistance. Whereas issues like close my account, and invoice request doesn't need real-time assistance, where Zendesk tickets support will be perfect.
Due to staffing issues, we have temporarily stopped offering chat as an available channel. We're also interested in the best ways to integrate chat with our FAQs and AI to provide quick responses, either during off-hours or prior to speaking with a live agent. I've also found that reporting is rather limited where some of the interesting and useful data made available and visible during the chat cannot be pulled post-chat; it would be great to pull a high-level report so we can analyze this data.
Getting assistance and/or troubleshooting anything with Zendesk can be quite frustrating. In my years of experience with Zednesk, I have almost never found the answer to my question without going through multiple articles, ultimately getting frustrated and reaching out to our contact for more assistance. So for a consumer, the support is not as relieving as Zendesk Chat is to our customers in getting the questions answered by us.
I prefer Zendesk Chat (formerly Zopim) over Talkdesk, as it provides customers with written proof of their conversation and customers are able to rate the conversation once it is done. Also, it's easier to find a previous conversation in Zendesk Chat (formerly Zopim) than in Talkdesk.
Positive impact - Compared to our old system, this newly updated system provides features and functionality that has increased our agent productivity and provided customer insight like we've never had before. This has resulted in fewer hold times and higher customer satisfaction.
Negative impact - Our reporting team still struggles with obtaining the right information from time to time with the chats. This leads to loss of productivity and more resources dedicated to reporting.
Positive impact - Due to Zopim's embed, we are able to more successfully place them on the appropriate self-service portals and pages, reaching a larger audience, and being more readily available to answer our client's questions. This has resulted in an increase in our self-service portal usage, driving down the phone and email support channels, which in turn reduces support costs.