Adobe Business Catalyst (Discontinued) Reviews

If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.

In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.

When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.

BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call

BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.

When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice

Phone Support Not Available

Can't add your own SSL Certificate

Blog System is not so good.

There is a lot of documentation out there, but much of it is out of date or lacking in detail or specificity.

The biggest weakness of BC is its support. While the chat feature is good, it has long hold times and staff that is not knowledgeable about the product. I doubt anyone in support has ever even built a site with Business Catalyst before. They need US support centers with actual designers or developers who would be able actually help. It seems like 50% of our support questions should be easy but end up being escalated as a "not for the development team" or never answered.

The Admin UI could be more intuitive and the In-Content Editing is very difficult to actually use in practice with a novice client.

They do not have the ability to create and build custom plug-ins for use on websites.

They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.

The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.

Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.

Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.

BusinessCatalyst is a hosted solution and some can view this as a negative due to not having access directly to the server.

Some of the BuisnessCatalyst modules seem to never be updated or improved upon and it seems almost impossible to extend them into solutions that don't exist.

The Photo Gallery module is really easy to get setup however it is really difficult to extend due to the lack of access to do so.

It lacks a tagging system that can be used to output content. Currently it has categories which can be used but I don't think the original intention was this due to there only being three tiers available for use.

I love web apps but it can be time consuming to get the bulk import file just right the first time

Support is good, but the effort to research can be massive for unusual issues

Metadata on blog posts and pages can require lots of content editing at a slow pace

It is SaaS, so the initial savings can seem costly if the site owner wants to redesign. It is still less costly than having a professional enterprise site built for you, but you will be limited by your budget.

It has been a while since I used it, but custom pages for businesses on Facebook was something that needed to be built by a developer and implemented.

I wish tech support would address issues with scripts, style sheets.

It would be very helpful if B.C. partners were notified about improvements, maintenance schedule, etc. instead of spending time researching.

Pricing seems inflexible and many times it's what makes my clients turn to other CMS systems. How can I defend spending $40 just because I want to use the BC Apps but have no use for the e-commerce function?

I used to have a plethora of templates that I could use as a starting point. They are now gone and I miss them.

Better drill down of the reports & analytics feature.

Better integration and clarity with the CRM (Customer Relations Management) section.

More selection of HTML5/CSS3 Responsive templates.

The Web Forms is very helpful and easy to create. Placing the forms is simple especially when inserting as a module. The problem comes after placement. It is time consuming if there are any edits that need to be made to the form. For example, if you are in the U.S., you typically do not want other countries to show up on a dropdown menu. It would be great if BC would allow you to check the countries (or states) that you want to be active. Also, often times within a web form you may want to include to separate address fields. That is not allowed unless you go back and do custom editing for the forms. "Workarounds" are typically possible but for the designer, anything that adds time to the process also cuts down on profitability.

Where we enjoy the ease of creating Photo Galleries, we also don't like the fact that you can style the output like you can within other module templates. For example, many clients would like to offer better descriptions and even style the descriptions. If displaying a photo from a art museum, you may want to give the proper title and that would include italicizing the name of the artwork.

One of our biggest pet peeves is the fact that BC only offers the European date style when displaying that dates in the modules. You should be able to check a box on which date style should be shown.

On Web Apps, almost everything is fantastic EXCEPT for the ability to sort web app items by date. If I wanted to create a calendar of events based on a web app I want to create, I would want to be able to display those items in chronological order.

The Event Module is great except the way it uses a quirky form to process payments and reserve events. It should behave more like an ecommerce solution where the form is easier to fill out, customize, submit and process.

The learning curve can be steep.

There is no access to the server side programming so some functionality needs a work around or cannot be accomplished.

It is more expensive for users than many of the other website options.

Being able to use custom XML with web apps is non-existent even though they have been working on the issue for awhile. They even showed me a beta version of their web apps that would have done just that. That was about 2 years ago.

It's email portal needs a lot of work.

The blog module could be improved so there is more functionality and more freedom for easy customization.

Multiple files upload into the Media Downloads module would be a great feature to have.

Need to be able to build a relational database inside BC

Need to be able to easily reference outside links in BC

Cancelling a website isn't always easy

Bug fixes

Communication with partners

Extensibility

Adding unique page titles and meta descriptions to the blog has been challenging especially relating to tags and the "pages" that are automatically generated for them - we'd like this to be a lot easier

In-context editing is kind of cool but is really slow loading and it's difficult for my design team to set this up properly

You cannot redirect certain pages that no longer exist, so our clients get dinged in Google Webmaster Tools for pages no longer there - e.g. database-created pages with question marks in the name, .apsx pages and some other funky file types

When uploading contacts from an email list, we have to contact Adobe directly to get them to manually "verify" each contact so we can email them - we've already gotten permission from them and don't want to have to email them just to get there permission again to satisfy Adobe

When editing a page, it sometimes loses its formatting after saving in the viewer - the changes are still there, it just doesn't display properly. This used to happen on every save and now happens intermittently

Initial cost of the platform can be daunting

Since the platform itself was in transition, we needed to edit various highly technical aspects to make sure the site didn't go down

eCommerce is in need of an overhaul to compete with other solutions out there

Site performance is not as consistent as it should be especially when the platform is pushed to its limits

I have run into some Adobe CC shortcomings. Video, specifically, seems to lack options. I was recently required to download a third party system to translate my video into web-ideal formats, such as .ogg and .webm. These are fairly common as web-optimized videos. I was very disappointed that Adobe's fairly advanced video software was unable to export in these formats.

In addition to the video software shortcomings, I am usually disappointed with the online help options. Adobe is an extremely expensive product, so I naturally expect to have help at my fingertips whenever I may need it. Unfortunately, I am often relying on public forums, where the only professionals that comment end up redirecting you half a dozen times to find the information you need. It would be positively lovely to have 'chat' capabilities with professionals associated with specific programs.

There are some tools that I think could be simplified in some of the programs. A specific example would be InDesign's color swatches and pantone controls. It took quite a while to figure out how to create a 2-color printing safe document, and it is needlessly difficult to accomplish.