Overall Satisfaction with AppFolio Property Manager
Used across the whole organization for property management and accounting.
- Tenant portal.
- Collect tenant payments via ACH.
- Ease of data entry.
- Customer service is awful.
- Only one bank account allowed per specific GL account number.
- Should have a dedicated support line with techs who know the program.
- Collecting rents via ACH is a positive.
- Managing turnover via rpeorts is a positive.
- Not being able to talk to someone in support regarding questions is a problem.
Do you think AppFolio Property Manager delivers good value for the price?
Not sure
Are you happy with AppFolio Property Manager's feature set?
Yes
Did AppFolio Property Manager live up to sales and marketing promises?
No
Did implementation of AppFolio Property Manager go as expected?
No
Would you buy AppFolio Property Manager again?
No
AppFolio Property Manager Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Slow Initial Response |
Yes - Eventually resolved after multiple e-mails and phone calls, took two weeks.