AppFolio: Easy to Use, Hard to Master
November 29, 2017

AppFolio: Easy to Use, Hard to Master

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppFolio Property Manager

We use AppFolio to communicate with the property managers of specific clients. Most of the communication is used in reviewing and accepting budget changes and expenses that is recorded and filed through AppFolio and then transferred to the Asset Managers. It's used only by a couple people in a specific department and addresses the business problem of having multiple "telephone effect" moments between managers.
  • AppFolio excels at generating reports that are easy to read and understand
  • AppFolio is also easy to use, and provides userfriendly instructions
  • Customer support is helpful and analysts are often willing to spend much of their time to help clients learn the product
  • AppFolio does not have much room for customizability outside of the standard report format
  • Licensing is sometimes a problem, though the company is friendly about using trial accounts
  • Program often hangs on mobile devices
  • AppFolio has converted prospective clients to actual clients once they saw how my company could use the program to communicate with on-site property management teams and improve the communication and budgeting process.
  • AppFolio is expensive, especially for a small company, so that may have had some negative impact on the ROI.
  • Overall, AppFolio has also helped improve our ability as a company to communicate with asset manager levels.
While AppFolio is not the best property management software out there, it is one of the more easier ones to use. Yardi does a better job integrating property management with the accounting team, but AppFolio has a customer support factor and user-friendliness aspect that neither Argus nor Yardi has.
AppFolio Property Manager is best suited when there are multiple people who must receive a specific report related to the on-site property management of a specific asset. This is where it excels the most. However, it can be tricky to export the data sometimes for use in modeling. A lot of the tinkering with numbers must be done within the program rather than externally.