What users are saying about
8 Ratings
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Score 8.8 out of 101
15 Ratings
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Score 6.4 out of 101

Likelihood to Recommend

AppFolio

If any colleague or resident asked about the system we used, I would highly recommend it. It is a huge step up from the other platform software we were using, so there are so many more features for both managers and our tenants. As a tenant, it seems they really enjoy the cleanliness of logging in, paying rent, asking for maintenance or contacting the manager. Easy and clean!
hayley schreihart profile photo

Sage 300 Construction and Real Estate

Sage is not at all well suited for small companies who want an agile, nimble setup for quick moving situations and mobile use. These type of companies should look elsewhere such as a SaaS offering from another vendor. In addition Sage is very expensive both in its initial outlay and ongoing support.Medium and larger sized companies benefit from a Sage install much more than the smaller constructor. Having the modules all work in unison is important when a company is of a certain size as is having the long tenured support structure. In addition Sage requires the terminals services setup to use it remotely and the larger companies are more likely to have the infrastructure and support for that type of setup
No photo available

Pros

AppFolio

  • It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues.
  • AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order.
  • I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program.
Heather Urban profile photo

Sage 300 Construction and Real Estate

  • There are a lot of ways to drill down into information. The ability to run inquiries that can be easily exported into Excel is incredibly useful.
  • The help desk is very helpful. There are multiple ways to get a hold of someone and it is extremely useful.
  • The knowledgebase articles are very helpful and provide a lot of great detail.
Lindsay Helmick profile photo

Cons

AppFolio

  • The calendar needs a lot of improvement. Currently it will sync with Google calendar but I would like to see it sync directly with my Outlook calendar.
  • It would be extremely beneficial if lease expiration dates would post to the calendar OR if AppFolio would notify me in advance that a lease expiration is upcoming.
  • I would like some sort of notification when an on-line payment is made.
  • The ability to send group text messages and emails would be an added luxury.
  • I would like to have the ability to add or take away from the Dashboard.
Robin Quick, CPM®, HCCP profile photo

Sage 300 Construction and Real Estate

  • They have never dramatically changed the software in the last 20 years. The format could be improved.
  • Very expensive. Pay every year for upgrades that don't really change anything. Need to pay for each user.
  • Really hard to set up correctly. New users need to spend a month of labor getting all the cost codes in there and all the vendors in the system.
  • The system crashes a lot, you'll be working along and then you get a critical error and need to restart it.
Chris Michel profile photo

Usability

AppFolio

AppFolio 10.0
Based on 1 answer
It's very user-friendly and it's an easy to learn system. The display is easy to understand and it's easy to find what you're looking for on the desktop site. We've had at least 3 new hires in the last year and everyone has picked up the program rather quickly without much training or assistance. Everyone learns differently but at the same time, everyone was able to implement the program within weeks of starting.
Heather Urban profile photo

Sage 300 Construction and Real Estate

No score
No answers yet
No answers on this topic

Support

AppFolio

AppFolio 9.0
Based on 2 answers
The few times that we have had training with AppFolio, they were SO helpful and quick to answer any questions we may have. Because of their promptness, it shows what a great product they have. If they were not able to figure something out, they would follow up with us within a few days or so, which is so important in a software program!
hayley schreihart profile photo

Sage 300 Construction and Real Estate

Sage 300 Construction and Real Estate 8.0
Based on 3 answers
Their support services are strong once you start talking to them. There is often a long wait for support if you try to call them on the phone. I also find it challenging to do support via e-mail because of the time lag and the simplex form of communication.
Robert Giddens profile photo

Alternatives Considered

AppFolio

This was our old program and it was not user friendly and very inefficient to use. We was never able to answer a question for an owner or a tenant very easily and many times we had to ask for them to let us call them back while we research their question because it was so difficult to maneuver in the program.
Vivian McClintock profile photo

Sage 300 Construction and Real Estate

We currently have Sage in place which handles the majority of our business needs on the back end, but compared to some others that are on the market like Builder Trend, it does lack the client facing side of the house. To make it a better product, a client facing portal would be best so they can be up to date.
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Return on Investment

AppFolio

  • AppFolio has converted prospective clients to actual clients once they saw how my company could use the program to communicate with on-site property management teams and improve the communication and budgeting process.
  • AppFolio is expensive, especially for a small company, so that may have had some negative impact on the ROI.
  • Overall, AppFolio has also helped improve our ability as a company to communicate with asset manager levels.
No photo available

Sage 300 Construction and Real Estate

  • Sage has completely changed our culture at my company. At first, our field reports were not detailed, as they were not giving us quantities to actually track the job. We had no clue what the progress of activities was, because it was a general 'How are things going?' "Good" conversation. Now we track our progress quantitatively.
  • We have been able to track and organize our change events to actually recognize revenue on particular jobs. We had so many Change events being lost and this simplified that. It allows us to pursue these events and actually recognize revenue. Overall this is an amazing benefit of Sage.
  • As an organization, we have been able to identify losing bid items and avoid those in the futures.
J. Mickey Merguerian profile photo

Screenshots

Sage 300 Construction and Real Estate

Pricing Details

AppFolio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sage 300 Construction and Real Estate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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