What users are saying about
6 Ratings
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Score 9.3 out of 101
8 Ratings
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Score 4.4 out of 101

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Likelihood to Recommend

AppFolio

AppFolio Property Manager is great for small to medium-sized businesses (managing 300 - 1,000 units). I don't know if it would be as useful for extremely large organizations or extremely small organizations. There are so many features that we don't use (we don't currently have a need for) but I can't imagine a smaller business owner needing half of the features this software offers. As I haven't worked for a large organization that utilizes this program, I'm not sure if it would be beneficial or if it would meet all the needs of an extremely large organization (10,000+ units); therefore, I'm unable to speak on that portion.
Heather Urban profile photo

Sage 300 Construction and Real Estate

Works well for project costing and tracking. The general ledger feature is solid. It is not a very intuitive user interface. It almost feels like a version of AOL from the late '90s. They have a long way to go compared to their competitors in this area.
Glen Gehrkens, PHR, SHRM-CP profile photo

Pros

  • It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues.
  • AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order.
  • I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program.
Heather Urban profile photo
  • Accounts Payable invoicing.
  • Accounts Receivable tracking.
  • General ledger.
Glen Gehrkens, PHR, SHRM-CP profile photo

Cons

  • The calendar needs a lot of improvement. Currently it will sync with Google calendar but I would like to see it sync directly with my Outlook calendar.
  • It would be extremely beneficial if lease expiration dates would post to the calendar OR if AppFolio would notify me in advance that a lease expiration is upcoming.
  • I would like some sort of notification when an on-line payment is made.
  • The ability to send group text messages and emails would be an added luxury.
  • I would like to have the ability to add or take away from the Dashboard.
Robin Quick, CPM®, HCCP profile photo
  • Payroll.
  • All aspects of reporting, including the ability to export in various formats.
  • User interface.
Glen Gehrkens, PHR, SHRM-CP profile photo

Usability

AppFolio10.0
Based on 1 answer
It's very user-friendly and it's an easy to learn system. The display is easy to understand and it's easy to find what you're looking for on the desktop site. We've had at least 3 new hires in the last year and everyone has picked up the program rather quickly without much training or assistance. Everyone learns differently but at the same time, everyone was able to implement the program within weeks of starting.
Heather Urban profile photo
No score
No answers yet
No answers on this topic

Support

AppFolio8.0
Based on 1 answer
Typically, AppFolio answers all questions the same day. However, I've had issues with Apartments.com pulling our information on available listings and consistently advertising incorrectly. I've contacted AppFolio more than 3 times about this in the last month and they said they would look into it and work on getting it figured out with them. However, I've had two more incidents since then and I just feel like I'm not being heard. However, I do give them a higher rating because I feel like they DO try their best and they are VERY responsive when we have major issues (this is more of an inconvenience issue). They do have room for improvement but overall, they're on the right track.
Heather Urban profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP profile photo
Connectwise is much more user-friendly, reporting features are more robust and exportable formats work well. I would choose Connectwise over Sage any day of the week.
Glen Gehrkens, PHR, SHRM-CP profile photo

Return on Investment

  • Before AppFolio, it would take quite a bit of time to complete the move in flow from applicant to tenant. The time saved has been termendous, reducing payroll expenses and other overhead costs.
  • The ability to do everything on-line from applicantion to payment of fees and deposits to signing the lease has also reduced payroll expenses and other overhead. As a start-up company I am doing everything from securing new business to leasing, inspections, hiring vendors, monitoring the work of vendors, paying bills and owners. Because I can accomplish all of this from my cell phone, laptop and iPad, things get done immediately no matter where I am.
  • Negative impact: I FIND MYSELF WORKING ALL HOURS OF THE DAY AND NIGHT. Because access is available anywhere, anytime, I cannot control myself! :)
Robin Quick, CPM®, HCCP profile photo
  • Positive from an accounting perspective.
  • Negative from payroll and reporting standpoint.
Glen Gehrkens, PHR, SHRM-CP profile photo

Screenshots

Sage 300 Construction and Real Estate

Pricing Details

AppFolio

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sage 300 Construction and Real Estate

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details