Blackbaud CRM Reviews & Ratings 2022

Name: Blackbaud CRM
Uploaded: 2014-01-24T21:20:11.000Z
Duration: 2 min 30 s
Description: Blackbaud CRM

Overview

Recent Reviews

Face for Radio. Things aren't always what they seem.

7 out of 10

February 15, 2020

We use the Blackbaud suite across the school. We use RE for our fundraising CRM, Core on the school side and FE in the business office.

Rock solid software system

9 out of 10

February 09, 2020

It is used by the Development Dept to manage our donor base. It greatly reduces the time it takes to get receipts and eliminates the need …

Blackbaud CRM has solved all of our needs!

10 out of 10

February 06, 2020

At Florida State University, we currently use Blackbaud CRM across the entire organization. About 7 years ago, we switched from another …

Best CRM for non-profits, but needs improvements

7 out of 10

February 04, 2020

Our organization uses Blackbaud Raisers Edge for our CRM for fundraising, events, action tracking, and financials. It is used by …

Blackbaud for your non-profit

8 out of 10

January 06, 2020

My organization made the switch from an older, more basic database, to Blackbaud during the Summer of 2017. I was in charge of the process …

A great product that shows you what you need when you need it

9 out of 10

December 12, 2019

We use this CRM as our main database in our Philanthropy department. Our data department supports not just our fundraising team but our …

Blackbaud leaves much to be desired

7 out of 10

December 04, 2019

We used it to collect donations and donor information for our non-profit. It allowed us to store, categorize, and sort data across the …

CRM - A platform for growth and accountability

9 out of 10

February 27, 2019

Blackbaud CRM is "the" software for large and complex nonprofits such as universities, hospitals, and national organizations. It is a …

A highly flexible CRM solution for growing organizations

8 out of 10

January 25, 2019

Blackbaud CRM was used to help manage funding and outreach efforts with a client that was a medium-sized non-profit organization. It …

Blackbaud is outdated, has a steep learning curve and difficult to use

1 out of 10

October 12, 2018

We use it for email newsletters to donors, donation forms on our website and for data management. It's being used by our Communications …

Such a Difference: Blackbaud's Help Desk

8 out of 10

April 24, 2017

We are pretty much a Blackbaud shop, using Blackbaud products for finance, development, and student management. The push to go with …

Blackbaud

4 out of 10

June 24, 2016

Blackbaud CRM is used in the business office for financial data and our development office for fundraising.

Not just another database solution...

4 out of 10

June 01, 2016

The organization I was at used Blackbaud CRM for record management, processing of gifts, events, reports, etc.

My Review.

10 out of 10

April 19, 2016

Blackbaud CRM is being used to track and inform our advancement and alumni activities for our department.

Blackbaud CRM - Ready To Use Right Out Of The Box

8 out of 10

March 04, 2016

I was implementing and training Blackbaud users at a non-profit client of mine. It was used as a donation and fundraising tracking system …

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Awards

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Pricing

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Blackbaud CRM

N/A

Unavailable

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

2 people want pricing too

Alternatives Pricing

DonorPerfect

$89

per month

Sorry, this product's description is unavailable

Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world. The vendor says their donor management application is rooted in principles of philanthropy;…

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Blackbaud CRM?

Blackbaud CRM combines nonprofit expertise with fundraising and customer relationship management software tools, integrated analytics, multichannel marketing, and data mining services to help large nonprofits build stronger and more productive relationships.

Blackbaud CRM combines Blackbaud’s fundraising expertise with a nonprofit CRM software solution to empower fundraising programs to grow.

Approach individuals strategically by understanding the relationships and interactions they've had with other supporters and organizations
Customize customer relationship management software solution to make it as unique as constituents, and address distinct situations appropriately
Coordinate and streamline multiple fundraising teams, define solicitation and stewardship responsibilities, and unite multidimensional relationships across disparate chapters, field offices, and programs
Empower on-the-go fundraisers to access or update important constituent information directly on their smartphones

Blackbaud CRM Video

Blackbaud CRM

Blackbaud CRM Competitors

Blackbaud CRM Technical Details

Deployment Types	SaaS
Operating Systems	Unspecified
Mobile Application	No

Comparisons

View all alternatives

Compare with

Raiser's Edge

Score 7.3 out of 10

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Blackbaud Raiser's Edge NXT

Score 7.8 out of 10

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Ellucian CRM Advance

Score 7.0 out of 10

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HubSpot CRM

Score 8.4 out of 10

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Microsoft Dynamics 365

Score 7.7 out of 10

Compare

Salesforce

Score 8.4 out of 10

Compare

DonorPerfect

Score 8.0 out of 10

Compare

Classy

Score 8.4 out of 10

Compare

Bloomerang

Score 8.7 out of 10

Compare

Blackbaud Altru

Score 8.1 out of 10

Compare

Frequently Asked Questions

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

What are Blackbaud CRM's top competitors?

Neon CRM, Kindful, a Bloomerang product, and Virtuous CRM are common alternatives for Blackbaud CRM.

What is Blackbaud CRM's best feature?

Reviewers rate Support Rating highest, with a score of 6.3.

Who uses Blackbaud CRM?

The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees) and the Non-profit Organization Management industry.

Reviews and Ratings

(84)

Ratings

Likelihood to Renew (7)

6.4

64%

Availability (2)

9.0

90%

Support Rating (16)

6.3

63%

Reviews

(1-7 of 7)

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April 08, 2015

Blackbaud/Convio daily user

Verified User

Manager in Marketing

Fund-Raising Company, 51-200 employees

Score 6 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

8

Blackbaud addressed most all of the angles for event fundraising, and there are few other options that have all of those pieces.

December 18, 2014

BB CRM 2.93

Verified User

Professional in Other

Non-Profit Organization Management Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

9

Given we are over two years into using the product, no consideration would be made to changing platforms at this time.

July 08, 2014

Easy to Use!

Kammie Russel

Systems Analyst

Texans for Senator John Cornyn (Non-Profit Organization Management, 51-200 employees)

Score 8 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

9

I think it is a great product that is easy to use and very reliable. It is a system that I can trust and I can easily recommend to others.

July 02, 2014

BBNC ...is it for your org?

Verified User

Vice-President in Other

Non-Profit Organization Management Company, 11-50 employees

Score 3 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

1

No I would not purchase, however the agency I left is still using it. What I have noticed is they have moved away from many of the features and are using simpler systems for email and events. Sad...

June 30, 2014

A Fundraiser's View of the CRM suite

Jeff Swan

Regional Director

Opportunity International (Non-Profit Organization Management, 51-200 employees)

Score 3 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

3

I will use whatever the organization selects, along with other programs from Microsoft Office.

June 25, 2014

My Review and what it do...

Lin Wormley

Digital Marketing Manager

Scout Marketing (Marketing and Advertising, 201-500 employees)

Score 6 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

5

I no longer work with non profit clients, but if I did I would give them consideration.

June 25, 2014

More than just a donor database

Rebecca Armstrong

Development and Marketing Coordinator

Goodwill Omaha (Individual & Family Services, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

10

We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system.