Overall Satisfaction with Blackbaud CRM
We use the Blackbaud suite across the school. We use RE for our fundraising CRM, Core on the school side and FE in the business office.
- The Blackbaud CRM is excellent at creating its own custom reports.
- RENXT is a powerful tool to use on the road.
- The reports are not easily customized and some are not customizable at all. For example, in the dashboard, when they give you the number of donors that increased giving in the previous year, you'll get a falsely inflated number because they count any new donor (who gave zero) as a donor that increased giving.
- The RENXT reporting is beautiful, but again, not very customizable.
- I think it has shown us where we have opportunities, which is valuable.
- Countless hours are spent working on "workarounds" or with support, which is frustrating.
I've used Salesforce, which is not good for donor management. I've used e-tapestry which has major limitations as well. However, for a basic user experience, this is a good program.
Do you think Blackbaud CRM delivers good value for the price?
No
Are you happy with Blackbaud CRM's feature set?
Yes
Did Blackbaud CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud CRM go as expected?
No
Would you buy Blackbaud CRM again?
Yes