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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
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What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
Attribute Ratings
Reviews
(51-69 of 69)Companies can't remove reviews or game the system. Here's why
January 04, 2017
Encompass Ellie Mae - Excellent Mortgage Processing Tool
Score 9 out of 10
Vetted Review
Verified User
It is the mortgage processing software that we use.
- It makes the processing of files easier
- It is a great tool for companies who are transitioning into a paperless system
- All online systems have flaws, just lessen the moments where there are glitches in the system as this can affect loans
January 03, 2017
Encompass Admin User's Review
Score 10 out of 10
Vetted Review
Verified User
Every department uses some factor of Encompass - from data entry to start a loan, to extracting data to create dashboards, reports, and financials.
[It] needs more flexibility to achievereal-timee data in some areas.
[It] needs more flexibility to achievereal-timee data in some areas.
- Encompass is extremely customizable.
- Very supportive with any issue that arises from data entry to system issues, to representative assistance. They are always there.
- Always striving to be better.
- E-disclosure system at times is clunky for admin use.
- E-sign portal still has issues.
December 29, 2016
Encompass was everything we were looking for.
Score 9 out of 10
Vetted Review
Verified User
Encompass has been implemented as a one stop LOS for our consumer real estate department. We used to depend on four different programs to complete a loan, but are now able to use Encompass to complete all these tasks.
- Compliance reviews during the loan process to keep everything in line.
- Preliminary and closing documents to keep data accurate.
- Automatic email updates so that all parties involved in the transaction know what is going on.
- The program is very large and can take some time to learn.
- Some loan types are not fully supported and can be difficult to process because of this.
December 29, 2016
Encompass is a great system.
Score 9 out of 10
Vetted Review
Verified User
We use Encompass in our mortgage line of business. It has created so much efficiency in the process of going paperless. It has brought on more borrowers that prefer to use the computer or electronic signatures instead of coming into a branch to sign initial and closing documentation. For those that have difficulty with e-signing, Encompass makes it easy for them as well.
- Communicate and service disruptions, updates and product information thoroughly and timely.
- Creates a flexible system that allows you to mold it to their specific business practices.
- Constantly making improvements that are seamless to the users.
- Some improvement in the report building feature to assist with getting totals and formats so users can just run a report without making changes once it opens in Excel.
December 28, 2016
Encompass360 has been a great addition to our tool set.
Score 10 out of 10
Vetted Review
Verified User
We utilize Encompass in all areas of our organization. As a correspondent lender, we process and review loans prior to purchasing. Post purchase, the loan files are handled by our post-closing and accounting teams. Post servicing [the] transfer, the loan files are data mined and used for reporting and analytics. Having one system for all of the loan data during the whole lifecycle saves a lot of trouble and really streamlines our process.
- Loan file access can be controlled very easily.
- Process workflow is easily configured via customizable business rules.
- User experience is configurable via a robust SDK.
- Documentation and context aware F1 help are great.
- At times the software update details and testing are a bit lacking and this can lead to issues in production. A little bit too much reliance on a short user base testing time period seems to lead to many urgent patch fixes.
December 28, 2016
Encompass Review
Encompass is being used by our mortgage department for the complete mortgage process - application, disclosures, processing, underwriting, closing, post-closing, investor delivery, HMDA, paperless initiative, electronic signatures, and many more items.
- User/Administrative Support
- Online knowledge tools
- Paperless Experience
- Rate Watch - a tool for consumers to use to be able to watch our rates either daily, weekly, monthly - or get a notice when our rates hit a certain point.
- Report Capabilities - make it so you can write a report that can be used by the whole organization - but be able to [lock] it down so it cannot be edited - make it so users can only run the report.
December 22, 2016
Encompass is a fantastic product!
Score 10 out of 10
Vetted Review
Verified User
Currently we use Encompass for the origination and processing of our entire mortgage portfolio.
- We recently went through the conversion from Broker to Banker and have been very satisfied with the efficiencies created by going paperless.
- At this point I have not heard any pain points from my team members.
December 20, 2016
Encompass Review
Encompass is used across the whole organization. In order to facilitate a single software experience, we embed a lot of extra utilities inside of the Encompass framework.
- SDK Development and customization
- Single source for Loan Workflow
- Active User community
- Time from identification to resolution of software issues
- Patches need to be tested better before being rolled out to the masses
- Sections of the software are not accessible from the SDK
December 14, 2016
Encompass is All Encompassing!
We use this LOS from Application through Funding. We have been able to go paperless allowing a team from LO, to processor, underwriter, closer, funder and secondary market immediate access to the loan file and all documentation. We are able to track this process allowing us to successfully remove any roadblocks that then appeared and were identifiable throughout the loan process.
- Managing workflow that is customizable.
- Compliant documents.
- Online help option built into each screen.
- Reports are clunky and shared universally, meaning if one person changes a parameter then the global report is changed for all users unless they save the report as a private report.
- Speed is an issue as more users sign on throughout the day.
December 12, 2016
Ellie Mae Encompass - 1 perspective
Score 9 out of 10
Vetted Review
Verified User
Encompass is being used across our entire organization to consolidate information from several different vendors.
- Delivers supported integrations from top tier providers
- Embeds what would be separate technology and platforms in a single application
- Large market share in the LOS space means increased opportunity for previous experience with the platform
- Code re-use for advanced code
- Streamline custom document creation in the document engine would be advantageous
- A suggested roadmap for new user learning that is easier to get to
December 08, 2016
Encompass Review
We use Encompass from origination through post closing. Encompass helps us keep everything within one system.
- Ability to automate functions
- Integration with GSE
- Ease of use by sales staff
- Reports are easy to create but don't offer much if you are looking for summaries or charts
- Management of underwriting conditions and documents can be confusing
- User management while it is pretty granual the settings are spread throughout various sections
December 06, 2016
Encompass is a great LOS
Score 8 out of 10
Vetted Review
Verified User
We use Encompass from the beginning to end. I only use it for sales but I believe it is used throughout the entire process. It enables all members to be using the same platform and be able to manage just from it.
- Covers all parts of the application process
- TRID compliance
- Reports are clunky
- Speed
December 06, 2016
Compliance is a Priority
Encompass is used within the residential lending area for our mortgage loan origination System (LOS). We use it exclusively for the life of the loan; from loan origination to processing to underwriting through to closing and post-closing. Encompass streamlines much of the process and allows integration with many other platforms. It's an "all in one" solution. There are many ways it can be customized (most customizations are easy, but you can also make them as complicated as you want) which gives us the ability to customize the borrower's experience to make it as streamlined as possible.
- All-in-one solution
- Widely known throughout the industry as a top LOS system
- It is easy-to-use and provides the ability to be customized
- Speed. Sometimes the system can run slow causing some delays in the process.
- Does not support construction lending very well.
December 05, 2016
Plug and Play all the Way!
Score 10 out of 10
Vetted Review
Verified User
It is being used for support of all loan origination functions for the entire loan manufacturing process.
- Integration of services
- Reliable, accurate, compliant workflows
- Customization via SDK for unique processes and methods
- Extended SDK capabilities
- Improved UI
December 01, 2016
Why not
Score 10 out of 10
Vetted Review
Verified User
Our whole organization uses it for originating, processing, underwriting, disclosures, docs and funding loans.
- Keeps up with industry changes
- Allows a variety of customizations
- Always developing
- Open more access for admins to not have to rely on Ellie so much
- Open up the e-signing platform
- Allow integrations with the loan center
December 01, 2016
Customization Can Do!
Score 10 out of 10
Vetted Review
Verified User
Encompass is our Mortgage Loan Origination System (LOS). We use it exclusively throughout the entire life of the loan; from loan origination to processing to funding and operations. Encompass streamlines much of the process and allows integration with many other platforms. It's truly an "all in one" solution. There are many ways it can be customized (most customizations are easy, but you can also make them as complicated as you want) to fit the needs of almost any of your mortgage lending needs.
- All in one solution!
- Easy to customize to your workflow and business needs!
- Widely known in the industry; compatible with most lenders and systems.
- Ellie Mae is very innovative; always listening to their consumers/users and implementing the ideas that make sense.
- Can sometimes run slow (NOT a frequent occurrence for us).
- The system is so customizable that you can get yourself in trouble if you don't pay attention.
November 23, 2016
Can Do with Encompass
Score 8 out of 10
Vetted Review
Verified User
Encompass is used by the mortgage department. The customization of this system helps us to tailor to our specific needs and products.
- It's nice to have options when we have questions to be able to online chat or call a live person depending on the immediate need.
- Compliance is key in this industry and their compliance engine helps to keep our staff in line with updates on a national level.
- Construction lending is difficult at best with this system.
November 21, 2016
All Encompass-ing mortgage solution
Score 10 out of 10
Vetted Review
Verified User
Encompass is used across the organization to process mortgage loans through all stages of a loan. It streamlines much of the process and allows integration with many other platforms. It is easy to customize and access from other systems. There are many ways it can be adjusted to fit the needs of almost any mortgage loan company.
- Access Control is there to protect your data in the organization.
- It is easy to customize.
- it is comprehensive.
- It could be faster.
- Data storage could be more flexible.
April 15, 2016
Encompass for loan origination - not intuitive.
Encompass is our Loan Origination System (LOS). We use it exclusively throughout the entire life of the loan. All sales and operations departments utilize the system. It is cloud based - our internal IT department does host some database servers that communicate with the end user. Encompass solves for most all of our requirements. We do have a staff of 4+ developers who are constantly customizing our Encompass environment, tailoring it to perform beyond its basic operations.
- Encompass is constantly being updated. These updates include enhancements to the product that allows greater efficiency in the process.
- Encompass is cloud based, and had less maintenance and lower operational costs.
- Encompass integrates with all of our products through an API. These integrations help lower the amount of "clicks" our users need to accomplish certain tasks.
- Encompass lacks certain built in "checkpoints" and prerequisites that would otherwise help make the process of a loan origination more intuitive.
- Encompass does experience a fair amount of maintenance periods. The windows often occur every weekend.
- From an administrative standpoint the user account creation and provisioning process could be improved. For example, resetting a user's password requires the administrator to expand directories and scroll through lists of users rather than a search functionality that would hone in on the user who would require action.