- Sparkcentral provides great customer support.
- Love the user feed.
- Knowledge Base.
- Better Reporting.
- More targeted insights.
- Developing specific user profiles as to give Sparkcentral users-targeted insights regarding customer interaction.
Sparkcentral by Hootsuite is a social customer care solution that aims to let users keep a personal touch, as a cloud-based customer engagement platform that caters specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral's software generates profiles on every social customer to ensure that the right conversations are automatically prioritized and routed to the customer support team, who can then respond quickly and accurately.
Whether for a performance-focused solution, an increase in customer satisfaction or a perfectly balanced messaging strategy, Sparkcentral is designed to help find a customized solution to reach your goals.
Sparkcentral boasts users among clients such as Emirates, Air Canada, Engie, AXA, DPD, Concentrix, Noon, Careem and Slack.
Customer Service & Support Features
Reporting & Analytics Features
Social CRM Features
Integrations with Third Party Software
|Starter Package||$||Unlimited amount of seats, Best for starters in Messaging|
|Omnichannel Package||$$||Unlimited amount of users, Best for growing Messaging Teams|
|Enterprise Package||$$$||Unlimited amount of users, Best for advanced organizations|
|Supported Languages||English Interface, Software can accept any language|