What users are saying about
110 Ratings
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Score 8.5 out of 100
23 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Sparkcentral

This is a great tool to use to manage social media accounts especially if you have several different pages you manage like we do. It is very user friendly, and easy to train new agents on. I have no complaints. We love this tool! Thank you again Sparkcentral! You rock
Melinda Cox | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Sparkcentral
Customer data management / contact management
Oracle CRM On Demand
9.3
Sparkcentral
Workflow management
Oracle CRM On Demand
8.9
Sparkcentral
Territory management
Oracle CRM On Demand
9.3
Sparkcentral
Opportunity management
Oracle CRM On Demand
9.2
Sparkcentral
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Sparkcentral
Contract management
Oracle CRM On Demand
7.8
Sparkcentral
Quote & order management
Oracle CRM On Demand
8.5
Sparkcentral
Interaction tracking
Oracle CRM On Demand
8.3
Sparkcentral
Channel / partner relationship management
Oracle CRM On Demand
8.2
Sparkcentral

Customer Service & Support

Oracle CRM On Demand
8.4
Sparkcentral
Case management
Oracle CRM On Demand
8.5
Sparkcentral
Call center management
Oracle CRM On Demand
8.7
Sparkcentral
Help desk management
Oracle CRM On Demand
8.1
Sparkcentral

Marketing Automation

Oracle CRM On Demand
8.9
Sparkcentral
Lead management
Oracle CRM On Demand
8.9
Sparkcentral
Email marketing
Oracle CRM On Demand
8.8
Sparkcentral

CRM Project Management

Oracle CRM On Demand
8.7
Sparkcentral
Task management
Oracle CRM On Demand
8.3
Sparkcentral
Billing and invoicing management
Oracle CRM On Demand
9.6
Sparkcentral
Reporting
Oracle CRM On Demand
8.2
Sparkcentral

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Sparkcentral
Forecasting
Oracle CRM On Demand
8.7
Sparkcentral
Pipeline visualization
Oracle CRM On Demand
8.6
Sparkcentral
Customizable reports
Oracle CRM On Demand
7.9
Sparkcentral

Customization

Oracle CRM On Demand
8.4
Sparkcentral
Custom fields
Oracle CRM On Demand
8.9
Sparkcentral
Custom objects
Oracle CRM On Demand
8.1
Sparkcentral
Scripting environment
Oracle CRM On Demand
7.9
Sparkcentral
API for custom integration
Oracle CRM On Demand
8.7
Sparkcentral

Security

Oracle CRM On Demand
9.4
Sparkcentral
Single sign-on capability
Oracle CRM On Demand
9.0
Sparkcentral
Role-based user permissions
Oracle CRM On Demand
9.8
Sparkcentral

Social CRM

Oracle CRM On Demand
9.8
Sparkcentral
Social data
Oracle CRM On Demand
9.8
Sparkcentral
Social engagement
Oracle CRM On Demand
9.9
Sparkcentral

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Sparkcentral
Marketing automation
Oracle CRM On Demand
8.5
Sparkcentral
Compensation management
Oracle CRM On Demand
8.7
Sparkcentral

Platform

Oracle CRM On Demand
9.3
Sparkcentral
Mobile access
Oracle CRM On Demand
9.3
Sparkcentral

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Sparkcentral

  • The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
  • The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
  • Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Sparkcentral

  • In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
  • Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
  • The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sparkcentral

Sparkcentral 8.7
Based on 4 answers
Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
Andrew (Drew) Johnston | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Sparkcentral

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sparkcentral

Sparkcentral 9.0
Based on 2 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Sparkcentral

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Sparkcentral

Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
Tukio Machini | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Sparkcentral

  • Positive: Clients really like the reporting features.
  • Positive: Being able to search users for our clients who may have reported a complaint [somewhere] other than on social media. Also being able to see if they've reached out to us but deleted a comment is helpful.
Renn Johnson | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sparkcentral

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Sparkcentral
9.9

Likelihood to Renew

Oracle CRM On Demand
Sparkcentral
8.7

Usability

Oracle CRM On Demand
9.0
Sparkcentral

Support Rating

Oracle CRM On Demand
Sparkcentral
9.0

Implementation Rating

Oracle CRM On Demand
10.0
Sparkcentral

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