Overall Satisfaction with Sparkcentral
Sparkcentral is mainly being used by our customer service agents at the contact center. They capture all relevant tweets and have the possibility to answer directly or to easily transfer it to another colleague elsewhere in the company.
- Very user friendly (ease of use) there is no need for a difficult set up or user training. It is very intuitive and has no difficult or useless buttons
- It performs faster than other tools, it is the fastest in capturing messages and dealing with them.
- Reporting services are very limited, but is not a social media listening tool, but there could be more data in it.
- Faster customer service contact handling
- Less tool-training
- No double treatment of messages by different agents
- Engagor,Radian6,HootSuite Pro,RightNow,autonomy explore
Using Sparkcentral
Sparkcentral Implementation
- Implemented in-house