Sparkcentral - a customer service solution beyond the ordinary.
Updated April 08, 2015

Sparkcentral - a customer service solution beyond the ordinary.

Steven De Deyne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sparkcentral

Sparkcentral is mainly being used by our customer service agents at the contact center. They capture all relevant tweets and have the possibility to answer directly or to easily transfer it to another colleague elsewhere in the company.
  • Very user friendly (ease of use) there is no need for a difficult set up or user training. It is very intuitive and has no difficult or useless buttons
  • It performs faster than other tools, it is the fastest in capturing messages and dealing with them.
  • Reporting services are very limited, but is not a social media listening tool, but there could be more data in it.
  • Faster customer service contact handling
  • Less tool-training
  • No double treatment of messages by different agents
  • Engagor,Radian6,HootSuite Pro,RightNow,autonomy explore
Don't use it for social media data and big data, use it for the goal it has been built for: fast and efficient customer service.

Using Sparkcentral

They are the best solution at this moment to deal with social media customer service.

Sparkcentral Implementation