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MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates …
Starting at $129 per month
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What is MINDBODY?
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform…
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Pricing
Starter
$129
Cloud
per month
Accelerate
$259
Cloud
per month
Ultimate
$399
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Mindbody Demo | Cuker Agency
YouTube
MindBody Expo 2016 Video Demo
YouTube
Booker Quick Demo
YouTube
Mindbody login
YouTube
CrossFit | Mindbody Sign-In Reservation DEMO
YouTube
MINDBODY to Zoom Integration & Automation Live Demo
YouTube
Product Details
- About
- Tech Details
- FAQs
What is MINDBODY?
MINDBODY Video
There are infinite reasons for starting a fitness, wellness, or beauty business. What's yours?
MINDBODY Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.
Reviewers rate Support Rating highest, with a score of 6.
The most common users of MINDBODY are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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- Recommendations
MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates studios to streamline their business operations. Users appreciate its robust capabilities, allowing them to effectively manage various aspects of their company. From logging attendance and processing purchases to handling payroll and overall company management, MINDBODY is considered one of the most powerful and comprehensive solutions available for running a health and fitness company. However, due to its complexity, users need sufficient time to set up and fully utilize all its features.
One key benefit of MINDBODY is its compatibility with complementary software, which enables users to enhance their studio's operations and efficiency even further. Additionally, the availability of a mobile app allows for a seamless user experience on-the-go. MINDBODY serves as a booking and reporting system, client management software, and technology hub for fitness and yoga studios alike. Across multiple departments within a company, it facilitates scheduling, note-taking, lead tracking, client management, sales reports, and merchant processing.
While MINDBODY provides excellent functionality for many businesses, some users have encountered challenges such as increased subscription costs or difficulties in obtaining support during setup. Nevertheless, its API integration offers the ability to connect to third-party interfaces servicing fitness studio partners. Furthermore, the MINDBODY business app and online software are valuable tools for managing bookings and customer data effortlessly.
MINDBODY caters to various essential functions within organizations including website management, finance tracking, customer retention strategies, marketing campaigns, sales analytics, retail product inventory management, as well as the creation of private and class schedules. It serves as a client management system with point-of-sale capabilities while also providing reporting options that enable owners to track statistics and assess performance effectively. Businesses rely on MINDBODY for convenient check-ins processes for clients, purchasing transactions, booking studio rentals, and day-to-day operational management.
In the realm of fitness facilities and gyms, MINDBODY plays a pivotal role in client management, membership tracking, payment processing, class scheduling, and personal training organization. Yoga studios find it exceedingly useful for attendance tracking, managing class packages, and generating instructors' time sheets. Similarly, pilates studios benefit from MINDBODY's functionalities that allow clients to sign up for classes, purchase packages, cancel reservations as well as enabling instructors to take notes on clients effectively.
Beyond fitness and wellness centers, MINDBODY is employed in various industries. For example, it serves as comprehensive gym software facilitating functions such as maintaining client databases, scheduling appointments, sending emails, and managing memberships. MINDBODY is also utilized as clinic software for booking appointments, taking notes, scheduling treatment rooms, and managing practitioners.
One notable feature of MINDBODY is its integration with Constant Contact, enabling users to stay in touch with their clients effortlessly. Reviewers have found MINDBODY particularly useful for class registration and workshop sign-ups in their wellness studios. Customers appreciate the convenience of using MINDBODY for managing their wellness studio's operations and streamlining their business functions. Whether it's tracking attendance, managing memberships and appointments, or generating detailed reports, MINDBODY provides a comprehensive solution for businesses in the health and fitness industry.
Overall, MINDBODY serves as an all-in-one platform that simplifies various aspects of running a health and fitness company. From client management to financial tracking, class scheduling to reporting analytics, this robust software enables small businesses to operate efficiently and effectively. While some users may experience challenges during setup or encounter increased subscription costs, the majority find value in the extensive features and capabilities offered by MINDBODY.
Intuitive User Interface: Users have found the user interface of MINDBODY intuitive and easy to use, with many reviewers stating that it made tasks such as billing, uploading documents, and creating logins straightforward. Several users appreciated the ease of finding gym/organization and booking classes, highlighting the intuitive user interface as a positive aspect of MINDBODY.
Robust Features: The full-service offering of MINDBODY encompasses client management, point of sale, class scheduling, and auto e-mails, which has been highly valued by users. They mentioned that MINDBODY offers a plethora of capabilities all in one spot, making it a convenient and comprehensive solution for their business operations. Additionally, users appreciated the variety of classes offered by MINDBODY and its ability to manage online schedules effectively both in browser and app form.
Helpful Customer Support: Users praised the excellent customer service provided by MINDBODY, mentioning that it was helpful and responsive in addressing their needs. The availability of live customer support and the knowledge and expertise of the support team were highlighted as positive aspects. Furthermore, several reviewers highly appreciated the availability of technical support from MINDBODY in resolving any performance issues with the software and providing frequent updates until those issues were resolved.
Inflexible and Outdated User Interface: Some users have found the user interface of MINDBODY somewhat inflexible and outdated, suggesting that it could be more modernized to improve the overall user experience.
Difficulty with Building Integrations: Several users have expressed difficulty in achieving the correct operational workflow and outcome when building integrations with other software using the Public API system. This has hindered their ability to seamlessly connect MINDBODY with their existing tools.
Lack of Customization Capabilities: A number of reviewers have mentioned the need for more customization capabilities within MINDBODY. They desire features such as the ability to build queries for customized reports and a greater level of control over various aspects of the software's functionality.
Based on the reviews, users recommend the following:
- Give yourself 6 months to learn the software, as it may be difficult at first but gets easier over time.
- Consider the specific needs of your business before deciding to use MindBody. It is highly recommended for fitness facilities, appointment/class-based businesses, boutique fitness studios, and high volume spas with additional components like cabanas. However, it may not be suitable for multi-purpose health clubs. Also, check for cost-effective and all-inclusive options before committing to MindBody.
- Utilize customer support and training resources. Many users praise the assistance provided by MindBody's customer support and recommend engaging with them for any questions or issues. Ensure that everyone in your organization is fully trained on how to use the software and consider attending training sessions and demos tailored to your specific needs. Stay on top of service desk tickets as there are rarely issues with the system.
These recommendations highlight the importance of investing time in learning the software, understanding your business needs, and taking advantage of available resources to optimize your experience with MindBody.
Attribute Ratings
Reviews
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February 27, 2020
MINDBODY is the industry standard, but not flawless
MINDBODY serves as the technology hub and software back-end for fitness and yoga studios to manage clients, sell packages, manage and update schedules, and to some extent as a CRM and email marketing software. My most common use of MINDBODY is updating schedules, selling retail and class packages, and updating or inputting clients into the system.
- Managing online schedule in browser and app form
- Creating client profiles
- Not intuitive — it takes time and training to work
- Glitchy at times, with the system freezing or cancelling out
February 13, 2020
We have it because there’s no better alternative at this time
We use MINDBODY as a client management software at our fitness studio. Members and staff book personal training and coaching appointments in MINDBODY. We also use it as a point of sale software for supplements and other retail items. Lastly, we use their credit card processing and merchant services. It allows our members to independently schedule, reschedule and cancel personal training appointments.
- Scheduling
- Creating membership or contracts is very cumbersome.
- Members and staff both feel that it is not user-friendly.
MINDBODY is used as our clinic software. It is used for booking appointments, taking notes, scheduling rooms, and practitioners. It is an all in one solution that also integrates with constant contact so we can stay in touch with our clients
- Booking
- Scheduling
- SOAP notes
- SOAP notes
February 04, 2020
MINDBODY is GREAT, if you learn it
MINDBODY is currently being used by multiple departments within our company. Our front desk uses it primarily for scheduling the fitness and IV therapy side of our practice while also using it as our prime POS software for all charges and collections. Our fitness provider and health coaches use it for note taking and scheduling as well. Sales staff can use it for lead tracking and client management. Our accounting department uses for running sales reports and merchant processing.
- Scheduling of classes and services.
- Reporting features.
- System modernization.
- Email marketing.
MINDBODY is used by our fitness facility/gym for client management, membership management, payments including recurring billing, class scheduling for group classes, and personal training. Basically, it runs everything!
- Reliable - In the last year, it has never been down or unavailable.
- The mobile app, kiosk, website integration, and desktop work seamlessly.
- Deep customization in terms of class/membership rules is available.
- The user interface is extremely inconsistent, as parts of it look like it hasn't changed since the early 2000s, yet other areas are designed to look more modern.
- Disappointed with the notification systems for booking personal training, it's not very robust in notifying staff they have been booked.
October 16, 2018
Fancy but not worth it.
Score 1 out of 10
Vetted Review
Verified User
We used MINDBODY as a point of sale for recurring gym memberships.
- It has a lot of of bells and whistles
- Easy to learn
- Can run several reports.
- Constant very substantial rate increases
- Customer support is lacking.
August 30, 2018
MindBody- Your fitness experience all in one!
Score 8 out of 10
Vetted Review
Verified User
MindBody is a scheduling software that a lot of yoga and pilates studios use. I actually use mind body at both of my jobs as a pilates instructor. Clients are able to sign up for my classes online, buy new packages, save their favorite studios, and cancel their classes as well. Everyone in the two pilates studios I work at use MindBody. The app is very convenient too because you can sign up for a class on the go. MindBody is also convenient for us employees because on our end of things the app allows us to check people in and cancel people if they did not show up for class. I have access to all the client's profiles with their contact information just in case I need to call or text someone regarding a class issue. MindBody also allows instructors to put notes about the client in their profile which is really nice for teaching solos at a studio. This way if they meet with a different instructor from week to week the new instructor can take a look at what they worked on last time.
- MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
- MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
- MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
- The instructors have a different app than the clients. The instructor app needs to be fixed because their are a few bugs. I cannot take someone's payment through the app I have to get out my desktop version in order to do so.
- I wish their was a way to set everyones schedules on top of each other in order to see if anyone has double booked the studio space or not.
- Clients have complained to me that their app will not save the pilates studio as one of their favorites.
April 16, 2018
MINDBODY streamlines business at a price
MindBody is used at our yoga studio to track attendance of students as well as track the class packages they have purchased. Instructors' time sheets are generated from this information.
- Tracks the use of class packages purchased by students at our center. It easy for both instructors to use and for students to see where they stand with their purchased packages.
- Tracks the number of students in classes to generate time sheets for instructors.
- Generates helpful reports such as one for students who have not attended in a while.
- Would like to customize time sheets which are generated.
- Would like ability to back up information on a weekly basis so when MindBody is down I can access needed information.
January 03, 2018
MINDBODY has great time saving features!
We have been using Mindbody since 2011. It has had a few evolutions through the years, but I really like all that it has to offer. We have used the following components:
The reports are easy to use and comprehensive. Some of the features offered may be more than you need and can sometimes complicate the setup and problem solving, but the technical support is off the charts. Yes, sometimes there may be a long hold time, but they have started the call back option which is great.
The only thing missing for me would be payroll integration to the payroll service I use which is called Gusto. Currently, I have to manually input the data into the payroll service. It would be great if those two systems could just talk to each other. I know Mindbody integrates into ADP and some others, just not the one I use.
- Scheduling (including allowing online scheduling)
- Payroll
- Classes
- Workshops
- Services
- Marketing
- Constant Contact integration
- Text and email confirmations and reminders
- Product sales, tracking, and inventory
- Online product sales
- and probably some of the other features I am not thinking about right now.
The reports are easy to use and comprehensive. Some of the features offered may be more than you need and can sometimes complicate the setup and problem solving, but the technical support is off the charts. Yes, sometimes there may be a long hold time, but they have started the call back option which is great.
The only thing missing for me would be payroll integration to the payroll service I use which is called Gusto. Currently, I have to manually input the data into the payroll service. It would be great if those two systems could just talk to each other. I know Mindbody integrates into ADP and some others, just not the one I use.
- Ease of use
- Technical support
- All encompassing
- Needs to have the ability to deposit to multiple bank accounts
- Integration with Gusto payroll services
November 30, 2017
Nothing on the Market compares to MINDBODY's premium product
At my previous organization, we used Mindbody's API to connect to our own interface to help service our fitness studio partners that were using Mindbody to service their clients. Though the API brought its own obstacles, it allowed both our company and Mindbody to be able to service both of our clients more seamlessly.
- Mindbody allows end-users the convenience of an easy to use booking platform and app.
- Mindbody allows their clients to derive insights from their bookings such as total sales, new clients, etc.
- Mindbody compiles loads of various features that allow you to service your business from one single platform with analytics, marketing, reservation systems, POS, and more!
- Pieces of Mindbody's UI (specifically the reservation system), has always seems a bit outdated. Though, with the upgrades they have made to other areas of the platform, maybe the UI will receive a facelift soon too!
- From an end-user perspective, I do not like that there is not a central log-in. If I use different companies that all use Mindbody, I have to create a different login for each. Even though the email and password can remain unchanged, I still have to repeat that process each time.
MINDBODY is used nationwide in my company, for our services and retail sales. The system itself is a bit slow, and there are too many steps to do a simple transaction. It also does not allow for multiple discounts during a transaction.
I have used MBO in my previous company as well, which was used for scheduling and service sales. The system was also slow there and there were too many steps. The receipt printing area often freezes. When I currently look for old purchase orders to accept into my inventory it doesn't allow me to eliminate other locations, it shows where I can but in a date to only look up during a certain month but every time I click on it, it does the "waiting circle" and never actually populates with the information.
I have used MBO in my previous company as well, which was used for scheduling and service sales. The system was also slow there and there were too many steps. The receipt printing area often freezes. When I currently look for old purchase orders to accept into my inventory it doesn't allow me to eliminate other locations, it shows where I can but in a date to only look up during a certain month but every time I click on it, it does the "waiting circle" and never actually populates with the information.
- The history of purchases is something that navigates easily and I appreciate because we have a list of everything a particular client has purchased.
- It brings up a client that was recently dealt with when starting a new transaction so you can easily click on that name if you are still working with them.
- Improvement in the area of receiving purchase orders. If I want to receive and print out bar codes, I have to do one and click out of it, go back in and do the other.
- When purchasing items, having take out the "add item" button, takes way too many steps to purchase something. A lot of our clients are in a rush.
- Take away and add permission to distinguish ringing up an employee.
- Al la carte permissions for employees.
- The system needs to be faster, period.
- Come up with a system that allows us to have things show up on sale when they are rung up instead of adding a promo code.
- Before a transaction, instead of having people log in and out completely, have a 4 digit code that the employee types in really quick or scans so they can ring the client up and it goes under the correct name.
March 25, 2016
Quick and easy to use
My company doesn't use MindBody currently. But I use it personally to book all my fitness classes. I've also used MindBody to check clients into classes when I've worked for a gym/studio. I think it's a great program and makes finding and booking a class quick and easy.
- It's easy to use
- It provides all class schedules and instructor bios
- It has a good variety of classes