Overall Satisfaction with MINDBODY
MINDBODY is used by our fitness facility/gym for client management, membership management, payments including recurring billing, class scheduling for group classes, and personal training. Basically, it runs everything!
- Reliable - In the last year, it has never been down or unavailable.
- The mobile app, kiosk, website integration, and desktop work seamlessly.
- Deep customization in terms of class/membership rules is available.
- The user interface is extremely inconsistent, as parts of it look like it hasn't changed since the early 2000s, yet other areas are designed to look more modern.
- Disappointed with the notification systems for booking personal training, it's not very robust in notifying staff they have been booked.
- The marketing automation features in MINDBODY (that were previously part of the separate Frederick service) consistently produce a positive ROI month after month in automatically sending offers to our members.
Glofox and other newer startups have a more consistent user interface designed from scratch, but Mindbody has a deeper featureset, and more integration partners.