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We have it because there’s no better alternative at this time
February 13, 2020

We have it because there’s no better alternative at this time

Michelle Densmore, CPT, LCSW | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with MINDBODY

We use MINDBODY as a client management software at our fitness studio. Members and staff book personal training and coaching appointments in MINDBODY. We also use it as a point of sale software for supplements and other retail items. Lastly, we use their credit card processing and merchant services. It allows our members to independently schedule, reschedule and cancel personal training appointments.
  • Scheduling
  • Creating membership or contracts is very cumbersome.
  • Members and staff both feel that it is not user-friendly.
  • It makes it extremely easy to do recurring monthly payments.
They always get back to you in a timely fashion but they don’t always have a satisfactory answer.

Do you think MINDBODY delivers good value for the price?

No

Are you happy with MINDBODY's feature set?

No

Did MINDBODY live up to sales and marketing promises?

Yes

Did implementation of MINDBODY go as expected?

Yes

Would you buy MINDBODY again?

Yes

It’s well suited to give our members control over their schedules without having to contact us directly. It is less well suited for personal training studios that do NOT want to advertise classes for nonmembers. MINDBODY is making a big shift to give users visibility of classes and studios nearby but that does not serve a studio like ours that runs on memberships.