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MINDBODY is GREAT, if you learn it
February 04, 2020

MINDBODY is GREAT, if you learn it

Garrett Ewers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MINDBODY

MINDBODY is currently being used by multiple departments within our company. Our front desk uses it primarily for scheduling the fitness and IV therapy side of our practice while also using it as our prime POS software for all charges and collections. Our fitness provider and health coaches use it for note taking and scheduling as well. Sales staff can use it for lead tracking and client management. Our accounting department uses for running sales reports and merchant processing.
  • Scheduling of classes and services.
  • Reporting features.
  • System modernization.
  • Email marketing.
  • Has helped up keep better track of our KPIs and in turn helped us be better.
  • Having so many systems that are built in has helped us pay less overall.

Do you think MINDBODY delivers good value for the price?

Yes

Are you happy with MINDBODY's feature set?

Yes

Did MINDBODY live up to sales and marketing promises?

Yes

Did implementation of MINDBODY go as expected?

Yes

Would you buy MINDBODY again?

Yes

MINDBODY might be a little too much if you are a single instructor but if you have multiple instructors or locations, it is a great tool. It is really built to help you manage your business BUT you do need to go in and learn the platform. MINDBODY has a lot of great educational tools to help you run your business better and has a great peer community to reach out to for ideas and help. They are going to be a little more pricey but it is because their systems can do so much. I would recommend that either you or a staff member are tasked with being a MINDBODY whiz if you are going to go with it.

MINDBODY Support

Their support teams actually do care about your success. They will often stay on the phone with you until the problem is solved. Sometimes it is 2 mins but sometimes I have stayed on talking with them for over an hour. At times the wait can be long but usually 15 mins or less.