Patriot Software

Overall a much easier to use interface, a more competitive price point, excellent customer service—just what we needed for our small nonprofit.

I haven't tried any online ones.

Paychex is considerably more expensive software granted they have services and analytics that are not available in Patriot. I am a small business with a tight budget, and that's why I ultimately selected Patriot Software because I can reinvest the savings in so many ways.

Quickbooks is more expensive and not as easy

Patriot Payroll is cheaper with their partner program and customer service seems better. As well Quickbooks Desktop Payroll specifically was charging per direct deposit action which is cost prohibitive and Quickbooks customer service is virtually non existent. As well, Patriot Payroll is very user friendly to those unfamiliar with payroll.

None

NatPay was okay, but Patriot does more for lower cost

I briefly used Intuit Online Payroll, and it was expensive, had no support, and was very frustrating to use.
I also used 3 local tax companies for payroll - they were extremely expensive and messed up all of the time. Their employee turnover was very annoying (and it seemed to happen every other month) and each employee did things differently. When I let one of my employees go, the last company paid them after termination (2 weeks of salary), and had to get into a legal battle because the employee would not give the money back.

I found Patriot Software to offer the best price and service package for me to be able to process payroll for a number of my smaller clients while still allowing me to make a profit on the added revenue.

QuickBooks Online Payroll is literally the devil. They make things unclear, very difficult to tell what has been filed and what has been missed, hard to adjust owner salary whenever you want. I hate it! Gusto is more robust than Patriot and so for bigger companies with more going on, I am referring people to Gusto, but it's also a lot more expensive. Intuit Payroll is just archaic.

My early experience with Gusto was exceptional...then the wheels started falling off. I won't go into the details but I lost a couple payroll clients due to their errors and was on the verge of losing more. That coupled with massive fee increases made it necessary to find another solution. I spent three months researching/testing options. In the end, Patriot was the obvious choice due to its capability and affordability.

I did an internet research and it seemed like Patriot Pay was the most user-friendly and affordable and I am glad I chose Patriot.

I did A LOT of research prior to making a decision on which software to use. Patriot had an abundance of high reviews, so I finally decided to give them a try. And while I don't normally find reasons to rave about software, I loved both the product and the service!

I switched from ADP to Patriot PAY almost 2 years ago. I switched because Patriot was a much better financial deal. Also, Patriot has MUCH better customer service than ADP. They have an online chat, which is very quick and easy to obtain an answer. They also (usually) answer the phones very quickly and are knowledgable and able to resolve any issue that I have had. ADP was always difficult to get a hold of and speak with and their service (the SAME service) was much more expensive.

I don't think that Patriot PAY is more powerful than QuickBooks. However, it is way cheaper and so much easier to use.

Cost is the major factor here, but the ease of use (and design of the interface) is a big advantage for Patriot PAY. Items are (ironically) more "intuitive" to find and manage in Patriot PAY than Intuit. Patriot PAY is closer to ADP/Gusto/Paychex in how it looks and feels and operates in a full-service capacity, but it is much more affordable.

I prefer Patriot to Paychex for several reasons. First of all, for a small business with less than 10 employees, the fees charged by Paychex are unnecessary overhead when Patriot offers high quality and more than sufficient tools to perform the same tasks. Paychex also does not offer the same option to add on services a la carte so that you only pay for the tools which you use regularly. When my employer used Paychex Flex, someone from the company would call each week to ask for the hours per employee to run payroll. I believe this is why they charge such a high fee as this is considered 'full-service payroll' since the user does not have to manually enter data. However, Patriot only requires logging in, entering each employees hours into a form and pressing 'OK' to run payroll each period. About fifteen minutes of easy and simple work saves a hundred or so dollars a month.