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Pega Platform

Pega Platform

Overview

What is Pega Platform?

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

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Learn from top reviewers

Pega Platform is a great knowledge base management system

Rating: 7 out of 10
May 1, 2024
IncentivizedVetted ReviewVerified User
We use Pega Platform as a knowledge base management system. Pega Platform allows us to store and update process and product related information that is then used by our Operat...
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Verified user
Consultant
Pega Platform2 years of experience

Case-Management Redefined

Rating: 4 out of 10
February 21, 2024
IncentivizedVetted ReviewVerified User
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and a centralized service center to drive...
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Verified user
Project Manager
Pega Platform1 year of experience

The power of Pega is build for change

Rating: 10 out of 10
January 27, 2022
IncentivizedVetted ReviewVerified User
We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop end to end application using Pega Pla...
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Verified user
Professional
Pega Platform11 years of experience

Great Robust Platform to Implement 1-on-1 Marketing

Rating: 8 out of 10
October 21, 2019
IncentivizedVetted ReviewVerified User
We use Pega Platform to create a unified decision hub to centralize all marketing decisions to trigger all campaigns and channel interactions. We are also currently replacing ...
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John Silva, MBA
Director - Information Technology
Marketing Automation Strategist
Glidewell Dental
Pega Platform2 years of experience

Pega Robotics as a RPA tool

Rating: 10 out of 10
May 26, 2019
IncentivizedVetted ReviewVerified User
Pega RPA has been used for a few years and the response is positive, it was started from one department and later on, it has been used in different verticals. It is very good ...
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rahul garg
Consultant - Information Technology
RPA Consultant
Infosys
Pega Platform1 year of experience
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Pricing

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Low-code Factory Edition

$35

Cloud
per month per user* (or $0.45 per case**)

Standard Edition

$90

Cloud
per month per user* (or $0.80 per case**)

Enterprise Edition

Custom Quote

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pega Safe Operate - Overview

YouTube

Pega Crisis Loan Concessions - Overview

YouTube

Pega Small Business Loan Forgiveness - Overview

YouTube

Pega Crisis Customer Request Triage - Overview

YouTube

Pega Crisis Small Business Lending - Overview

YouTube

Pega Email Bot

YouTube
View more demos
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Features

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.8
Avg 8.1

Process Engine

Designing and building process models

7.8
Avg 8.4

Collaboration

Collaboration tools allowing BPM experts to collaborate on model design

9
Avg 8.4

Content Management Capabilties

Lightweight tool for managing content

4.4
Avg 8.2
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Product Details

What is Pega Platform?

Pega is used to build scalable, enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI apps on a unified platform.

According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.

Pega Platform Features

Process Engine Features

  • Supported: Process designer
  • Supported: Process simulation
  • Supported: Business rules engine
  • Supported: SOA support
  • Supported: Process player
  • Supported: Form builder
  • Supported: Model execution

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Additional Features

  • Supported: Application Development
  • Supported: Case Management
  • Supported: Cloud Decision Management
  • Supported: Intelligent Virtual Assistant
  • Supported: Mobility
  • Supported: Robotic Automation
  • Supported: Workforce Intelligence

Pega Platform Video

Center-Out Explained

Pega Platform Integrations

Pega Platform Competitors

Pega Platform Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal Support
Supported LanguagesAll major languages; localization available

Pega Platform Downloadables

Frequently Asked Questions

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.

Reviewers rate Form builder highest, with a score of 9.6.

The most common users of Pega Platform are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 47)

Case-Management Redefined

Rating: 4 out of 10
Incentivized
February 21, 2024
Verified User
Project Manager in Human Resources
Financial Services Company, 10,001+ employees
Vetted Review
Verified User
Pega Platform
1 year of experience
Use Cases and Deployment Scope
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and a centralized service center to drive HR related inquiries to. We currently use Pega primarily within the HR function as a tool to house HR-specific content and information to help drive employee/manager self-service capabilities as well as a case management tool to assist in higher-level inquiries where additional HR support is needed.
Pros
  • Back-end interface is easy to design and customize
  • Front-end user experience has been impactful compared to our previous solution
  • Integration with other systems (Workday) allows for customized content and case management capabilities
Cons
  • Better consultative services when implementing the Pega team
  • Could use a standard "pre-fab" platform to build upon instead of building the system from the ground up for every client
  • More robust case management capabilities around workflows
Likelihood to Recommend
It seems well-suited to act as a knowledge management platform for multiple shared services. Would like to see how AI can be integrated into knowledge sharing capabilities driving catered content to specific employee populations.

Pega - A King in Case management

Rating: 8 out of 10
Incentivized
February 08, 2019
sm
sasya malireddy
PEGA Software Developer
Manheim (Automotive, 10,001+ employees)
Vetted Review
Verified User
Pega Platform
4 years of experience
View profile
Use Cases and Deployment Scope
Our organization uses Pega Platform for case management and app development in our department. We provide solutions to our business needs using the Pega Platform. Our apps are built using the Pega platform and features. It addresses problems like employee management, which reduces a lot of the man hours that are put into carrying out the business.
Pros
  • Case Management
  • Easily configurable User Interface
  • Invoking Service APIs
Cons
  • SR's Hotfixes
  • Data management
  • Designer studio latencies
Likelihood to Recommend
Pega Platform will specifically come in handy and will be very useful if your business needs are to be dealing with a lot of data collection, in considerably large data completion forms. It is less appropriate in fulfilling some complex business needs like invoking APIs that are hosted by an external server. Or if the business needs to have a lot of mobile development.

Pega 7 - Your next BPM/Case Management Solution

Rating: 10 out of 10
Incentivized
April 28, 2016
PG
Pradeep Gunda
Pega LSA
American Express (Financial Services, 10,001+ employees)
Vetted Review
Verified User
Pega Platform
9 years of experience
View profile
Use Cases and Deployment Scope
I have been developing BPM/Case Management solutions for some of the major firms for the past 9 years and I must say it’s a very fulfilling and rewarding experience. I feel lucky to be associated with Pega, because it happened by chance not by choice. Pega has been reinventing itself time and again, adapting itself to the ever changing market conditions. It started as a work flow solution, then enhanced itself as a case management solution, with various industry specific frameworks. It has become the leader of the BPM world. With the very critical speed to market, high availability, low code (getting lower with every release) designing experience, adherence to the BPM standards and more, it earned trust and is continuing to place itself as the leader in BPM. I have particularly used Pega to develop CRM solutions, pure workflow solutions and all the clients are immensely happy with the product and the support they get from Pega.
Pros
  • Complete loose coupling of application code and the data management.
  • High availability, With Pega7 the clients are assured a 99.99% availability of the system.
  • Low code designing interface, with built in wizards for integration, app development, DCO and more.
Likelihood to Recommend
It adheres well to BPM and case management and more.

Know about Pega!

Rating: 10 out of 10
Incentivized
April 17, 2018
Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employees
Vetted Review
Verified User
Pega Platform
7 years of experience
Use Cases and Deployment Scope
It's being used across whole organization. It addresses solutions in Retail, Small Business and Commercial banking. It's also used by HR and shared services. It's solutions for credit card, mortgage units, central mortgage unit and central accounting unit, net promoter score, contact center, onboarding, product onboarding, credit adjudication, Customer Interaction Management and Customer Relationship Management.
Pros
  • Case Management
  • Decisioning and Analytics
  • Robotics
Cons
  • User Interface
  • DevOps
  • AI
Likelihood to Recommend
Pega is well suited for case management applications. In most organizations where robotics and AI are used to streamline workflow processing, Pega fits in perfectly well to run workflows combining these together and delivering a better customer experience. Pega's case management helps in process reengineering. When it combines with Analytics, the decisions made are contextual and relevant. Robotics helps to automate a large chunk of manual processes and combined with AI all these offer the best customer experience.

Best in class BPM product

Rating: 10 out of 10
Incentivized
April 23, 2018
Verified User
Consultant in Engineering
Computer Software Company, 10,001+ employees
Vetted Review
Verified User
Pega Platform
8 years of experience
Use Cases and Deployment Scope
Used across the department. Used for consulting.
Pros
  • Quick implementation
  • Cross-platform interface support
  • Business user-friendly
Cons
  • UX development is tricky
  • Expensive
  • Limited models in the decision engine
Likelihood to Recommend
Best suited where Case management is used. Not suitable for complex UX requirement.
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