Case-Management Redefined
Updated February 21, 2024
Case-Management Redefined
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pega Platform
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and a centralized service center to drive HR related inquiries to. We currently use Pega primarily within the HR function as a tool to house HR-specific content and information to help drive employee/manager self-service capabilities as well as a case management tool to assist in higher-level inquiries where additional HR support is needed.
- Back-end interface is easy to design and customize
- Front-end user experience has been impactful compared to our previous solution
- Integration with other systems (Workday) allows for customized content and case management capabilities
- Better consultative services when implementing the Pega team
- Could use a standard "pre-fab" platform to build upon instead of building the system from the ground up for every client
- More robust case management capabilities around workflows
- Decreased time investment from BPs answering inquiries supported my self-service
- Increased speed of sharing highly-sought HR information