Case-Management Redefined
Updated February 21, 2024

Case-Management Redefined

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pega Platform

The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and a centralized service center to drive HR related inquiries to. We currently use Pega primarily within the HR function as a tool to house HR-specific content and information to help drive employee/manager self-service capabilities as well as a case management tool to assist in higher-level inquiries where additional HR support is needed.
  • Back-end interface is easy to design and customize
  • Front-end user experience has been impactful compared to our previous solution
  • Integration with other systems (Workday) allows for customized content and case management capabilities
  • Better consultative services when implementing the Pega team
  • Could use a standard "pre-fab" platform to build upon instead of building the system from the ground up for every client
  • More robust case management capabilities around workflows
  • Decreased time investment from BPs answering inquiries supported my self-service
  • Increased speed of sharing highly-sought HR information
It seems well-suited to act as a knowledge management platform for multiple shared services. Would like to see how AI can be integrated into knowledge sharing capabilities driving catered content to specific employee populations.

Pega Platform Feature Ratings

Process designer
Process simulation
Business rules engine
SOA support
Process player
Form builder
Model execution
Social collaboration tools
Standard reports
Custom reports