Transforming businesses with Inevitable constant change
July 04, 2018
Transforming businesses with Inevitable constant change
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pega Platform
Pega Platform is being used across my whole organization. It is used to automate the Business processes to enhance productivity and efficiency of users. At the same time, it is being used to optimize the process flows. In my organization, Pega is being used to replace legacy systems and move away from manual steps being followed for disparate applications. It is also helping my organization to remain in compliance and enhance customer satisfaction with enhancing of brand image as well. The usage of intelligent routing, escalation, and prioritization for important tasks in Pega handles effectiveness of the work being performed. Pega uses dashboards and detailed audit trails to give tracking for all the work being performed.
- Usage of Pega DCO enables the whole project team to perform their tasks with the same understanding. Business and Development teams are the main beneficiaries.
- Audit trail for each case helps users to track the development happening on the case. All the past cases can be analyzed for specific information by looking at the tasks in the Audit trail of the case
- Ease of development using the drag and drop features. Out of the box, features make development easy and the turnaround time is decreased. Tools like Tracer, SMA etc. helps in development tasks.
- Reporting is not extensive in Pega. Because of this higher management is not able to get the reports which will give them insights into a different area. So Reporting functionality can be improved in Pega.
- Organizations that want to fully use all the features of the Pega 7 platform must follow Pega’s solution development methodology which may not be aligned fully with the organization objectives.
- During upgrades, some of the rules which are deprecated have to be changed to new available rules. This becomes a problem as one has to understand all the functionality and then change a lot of things.
- For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
- We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
- Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
Pega offers a business-friendly toolkit for defining applications. Unlike traditional BPM tools, there is much fewer complications, the technical syntax to handle in modeling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the Pegasystems BPM framework if desired. Pega also provides "Case Life cycle Management" - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible. The usage of design-once, the deploy-anywhere user interface has helped in saving a lot of effort.