Atera
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 80 reviews and ratings
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 31 reviews and ratings
Feature Set Ratings
Monitoring Tasks
8.5
Atera
85%

Pulseway
Feature Set Not Supported
N/A
Atera ranks higher in 5/5 features
Atera ranks higher in 5/5 features
Remote monitoring
8.5
85%
51 Ratings

N/A
0 Ratings
Network device monitoring
7.8
78%
41 Ratings

N/A
0 Ratings
Multiple Server Monitoring
8.9
89%
50 Ratings

N/A
0 Ratings
Multi-device monitoring
8.7
87%
51 Ratings

N/A
0 Ratings
Automated alerts and notifications
8.5
85%
52 Ratings

N/A
0 Ratings
Management Tasks
7.8
Atera
78%

Pulseway
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Patch Management
7.9
79%
50 Ratings

N/A
0 Ratings
Service configuration management
7.8
78%
44 Ratings

N/A
0 Ratings
Software and hardware inventory
8.4
84%
51 Ratings

N/A
0 Ratings
Policy-based automation
7.0
70%
39 Ratings

N/A
0 Ratings
Reporting
8.0
Atera
80%

Pulseway
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Performance data reports
8.5
85%
46 Ratings

N/A
0 Ratings
Customizable reporting
7.8
78%
42 Ratings

N/A
0 Ratings
Data visualization
7.8
78%
43 Ratings

N/A
0 Ratings
Risk analysis
8.0
80%
35 Ratings

N/A
0 Ratings
Security
7.8
Atera
78%

Pulseway
Feature Set Not Supported
N/A
Atera ranks higher in 3/3 features
Atera ranks higher in 3/3 features
Data backup and recovery
7.6
76%
26 Ratings

N/A
0 Ratings
Antivirus and malware management
7.8
78%
33 Ratings

N/A
0 Ratings
Administrator access control
8.0
80%
83 Ratings

N/A
0 Ratings
Attribute Ratings
- Pulseway is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.8
Atera
88%
53 Ratings

9.6
Pulseway
96%
11 Ratings
Likelihood to Renew
9.1
Atera
91%
1 Rating

Pulseway
N/A
0 Ratings
Usability
Atera
N/A
0 Ratings

10.0
Pulseway
100%
2 Ratings
Support Rating
8.9
Atera
89%
7 Ratings

9.6
Pulseway
96%
2 Ratings
Likelihood to Recommend
Atera
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
CEO (Chief Executive Officer)
Turtle Creek Concepts LLCInformation Technology & Services, 1-10 employees
Pulseway
Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc.My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.
Engineering Technician
Hogan's Systems Consulting, LLCInformation Technology & Services, 1-10 employees
Pros
Atera
- Easy to deploy, both in general or to a specific customer.
- Remote management tools that are in line with every other major solution out there.
- Real-time alerts that allow for easy monitoring of vital systems.
- Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
CTO (Chief Technical Officer)
Last Bastion TechnologyInformation Technology & Services, 1-10 employees
Pulseway
- Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
- Sending notifications on our servers really helps with taking care of issues before they cause downtime.
- Pulseway's remote desktop client works very well, even over slower internet connections.
Network System Administrator
Chamber + AssociatesReal Estate, 51-200 employees
Cons
Atera
- Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
- Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
- Integration with other remote access tools would be helpful.
Service Desk Technician
TekworksInformation Technology & Services, 1-10 employees
Pulseway
- I would like to be able to connect to the managed system's console if the app's capabilities still don't meet my needs.
- I'd like for it to be easier to configure. Some operating systems, Linux for example, are not that easy to setup for disk space management. Windows and Mac are very easy to setup for it.
- I'd like to be able to configure process restarts in case of a failure.
Senior Systems Analyst
CymSTAR, LLCDefense & Space, 201-500 employees
Pricing Details
Atera
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$79 Per Technician
Atera Editions & Modules
Edition
Pro | $791 |
---|---|
Growth | $1191 |
Power | $1491 |
- Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.Pulseway
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$176 per endpoint
Pulseway Editions & Modules
Edition
Enterprise | 1.761 |
---|
- per endpoint
Additional Pricing Details
Pay as you go. No hidden fees or contracts. Term based discounts!Likelihood to Renew
Atera
Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Solutions architect
CPAKManagement Consulting, 11-50 employees
Pulseway
No score
No answers yet
No answers on this topic
Usability
Atera
No score
No answers yet
No answers on this topic
Pulseway
Pulseway 10.0
Based on 2 answers
Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.

Verified User
Administrator in Information Technology
Consumer Goods Company, 51-200 employeesSupport Rating
Atera
Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
IT Specialist
Grandview Police DepartmentLaw Enforcement, 51-200 employees
Pulseway
Pulseway 9.6
Based on 2 answers
I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
Engineering Technician
Hogan's Systems Consulting, LLCInformation Technology & Services, 1-10 employees
Alternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1-10 employeesPulseway
Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
IT Director
San Luis Valley HealthHospital & Health Care, 501-1000 employees
Return on Investment
Atera
- The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Verified User
Project Manager in Information Technology
Computer & Network Security Company, 201-500 employeesPulseway
- Simplified management of helpdesk queries made for improved customer satisfaction
- Simplicity of reporting on client tickets helped reveal common faults and training requirements
- Reduced costs of server management with excellent server monitoring, reporting and the ability to complete real world server management tasks simply
Director / Owner
Support Stack LimitedComputer Networking, 1-10 employees