What users are saying about
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Top Rated
69 Ratings
28 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100
28 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc.My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.
Richard Hogan | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
Pulseway
10.0
Remote monitoring
Atera
7.3
Pulseway
10.0
Network device monitoring
Atera
8.3
Pulseway
10.0
Multiple Server Monitoring
Atera
7.9
Pulseway
10.0
Multi-device monitoring
Atera
8.3
Pulseway
10.0
Automated alerts and notifications
Atera
7.7
Pulseway
10.0

Management Tasks

Atera
7.2
Pulseway
9.3
Patch Management
Atera
7.2
Pulseway
10.0
Service configuration management
Atera
6.6
Pulseway
10.0
Software and hardware inventory
Atera
8.1
Pulseway
8.5
Policy-based automation
Atera
6.8
Pulseway
8.5

Reporting

Atera
7.6
Pulseway
7.3
Performance data reports
Atera
8.1
Pulseway
7.0
Customizable reporting
Atera
7.7
Pulseway
6.5
Data visualization
Atera
7.4
Pulseway
7.5
Risk analysis
Atera
7.1
Pulseway
8.0

Security

Atera
6.9
Pulseway
7.3
Data backup and recovery
Atera
7.3
Pulseway
6.0
Antivirus and malware management
Atera
7.3
Pulseway
7.5
Adinistraor access control
Atera
6.1
Pulseway
8.5

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

Pulseway

  • Easy To implement.
  • Easy to use, even for non-technical users.
  • Automation. Set tasks to happen based on different triggers, like a service crash.
  • The mobile application is very convenient and easy to use.
  • The Windows Server Module integration is very convenient, especially if you run a local domain.
Marouane Tohme | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Pulseway

  • It would be nice if they increased their scope of supported third-party apps.
  • It would be great if they would create an ios app for their ticket system.
  • If they could possibly build in a location service for tracking devices, that would be helpful.
  • If they had two-factor authentication, it would be nice.
Nathan Weber | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Pulseway

No score
No answers yet
No answers on this topic

Usability

Atera

No score
No answers yet
No answers on this topic

Pulseway

Pulseway 10.0
Based on 2 answers
Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.
Anonymous | TrustRadius Reviewer

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Pulseway

Pulseway 9.5
Based on 2 answers
I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
Richard Hogan | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

Pulseway

Pulseway is best suited for small to mid-size organizations. Its design and cost structure lend themselves to being extremely useful for organizations that don't have a huge IT team but have significant IT infrastructure. Most other tools are more difficult to implement or have a much higher cost. Pulseway is the best of both worlds.
Mikel Seidl | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

Pulseway

  • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
  • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
  • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
Kenneth Hess | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Pulseway

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pulseway Editions & Modules

Edition
Enterprise1.761
  1. per endpoint
Additional Pricing Details
Pay as you go. No hidden fees or contracts. Term based discounts!

Rating Summary

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