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Salesforce.org Education Cloud

Salesforce.org Education Cloud

Overview

What is Salesforce.org Education Cloud?

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Student Data Security (5)
    9.2
    92%
  • Online Registration Management (5)
    8.7
    87%
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Features

Student and Faculty Administration

Aspects of student management that entail faculty or administration's management of student data and related regulatory requirements.

8.8
Avg 8.5
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Product Details

What is Salesforce.org Education Cloud?

Education Cloud is a CRM platform that powers connected constituent experiences. It enables users to manage engagements with students, alumni, faculty & staff in one place. With products and solutions for recruitment & admissions, student experience, advancement, and operations, institutions can use Education Cloud across the entire education journey.

Education Cloud is built on top of the Salesforce CRM. Institutions not only have access to purpose-built education products and solutions but also tools like Tableau, Mulesoft, and now Slack to power the digital campus.

The Education Cloud enables institutions to customize the platform, including leveraging integrations from the ecosystem of partner apps available on the AppExchange, the Salesforce enterprise cloud marketplace.

Salesforce.org Education Cloud Screenshots

Screenshot of Admissions ConnectScreenshot of AdvancementScreenshot of K-12 Architecture KitScreenshot of Slack Courses ConsoleScreenshot of Student Success Hub

Salesforce.org Education Cloud Competitors

Salesforce.org Education Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

Ellucian Elevate, Anthology Encompass, and Slate for Admissions are common alternatives for Salesforce.org Education Cloud.

Reviewers rate District Communications, such as messaging and alerting highest, with a score of 10.

The most common users of Salesforce.org Education Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(21)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
January 28, 2022

Elegant, Simple with brutal usage into the online world!!!

Verified User
Analyst in Research & Development
Education Management Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
As a guest teacher, Customer 360 solution helps me to maintain each students portfolio into one big bucket and i can see who is getting better or whose not over the solution at a glance. Each and every students can be paid attention to my classes and their careers through that too. And i think, for an educational institute, this solution is the best in the business to maintain online classes in this pandemics.
Pros and Cons
  • Students/Customers portfolio management
  • Assigning new task or the new offers for customers
  • view own resources to the eyes of customer
  • Server crashes frequently
  • Portfolio or receipt should be more graphical than detailed
  • Sometimes adding more customer/ students into inventory is a difficult job
Likelihood to Recommend
Educational institutions, Start up business contracts, Corporate offices , Agricultural farming projects.
Salesforce.org Education Cloud Feature Ratings
Student Data (5)
96%
9.6
Student Attendance Tracking
90%
9.0
Grade Book Management
90%
9.0
Student Background Records
100%
10.0
Student and Parent Portal
100%
10.0
Transcript Management
100%
10.0
Student and Faculty Administration (12)
88.33333333333334%
8.8
Integrations with 3rd-Party Education Technology
80%
8.0
Online Registration Management
100%
10.0
District Communications, such as messaging and alerting
100%
10.0
Roster Management
100%
10.0
Platform Customization
60%
6.0
Teacher Self-Service
80%
8.0
Student Data Security
90%
9.0
Community Support
90%
9.0
Class Scheduling
90%
9.0
State and National-level Reporting
90%
9.0
Compliance Support
90%
9.0
Teacher and Parent Mobile Application
90%
9.0
Return on Investment
  • ROI increase 20% than other platforms
  • Large number of students handling saves a lot of time
  • Grading and assigning task to each and every one with customized alert makes the schedule easier
Alternatives Considered
Salesforce.org is the only solution i used so far.
January 28, 2022

New to Salesforce and I like it

Verified User
Administrator in Other
Higher Education Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use [Salesforce.org] to communicate with external applicants, collect application materials, set deadlines, assign applications to reviewers, and communicate with all applicants. Many of our staff members have access. We also use Salesforce to support our many forms around student information, including program of study, change of degree, adding additional degrees or certificates, and we have more forms being developed.
Pros and Cons
  • Transfer information
  • Seamless user experience
  • Customer suppor
  • Talking to more software programs
  • Communicate about license requirements
  • Notify before deactivating users
Likelihood to Recommend
We find that this program is useful for our needs in graduate education admissions, graduate student support, and creating forms that pull information from other systems. The ability to create pre filled forms that require user authentication has greatly improved the experience of our students and how they submit required information across a wide variety of forms with different needs.
Salesforce.org Education Cloud Feature Ratings
Student Data (6)
26.666666666666664%
2.7
Student Attendance Tracking
N/A
N/A
Student Health Information
N/A
N/A
Grade Book Management
N/A
N/A
Student Background Records
80%
8.0
Student and Parent Portal
80%
8.0
Transcript Management
N/A
N/A
Student and Faculty Administration (12)
45.83333333333333%
4.6
Integrations with 3rd-Party Education Technology
80%
8.0
Online Registration Management
80%
8.0
District Communications, such as messaging and alerting
N/A
N/A
Roster Management
80%
8.0
Platform Customization
80%
8.0
Teacher Self-Service
N/A
N/A
Student Data Security
90%
9.0
Community Support
70%
7.0
Class Scheduling
N/A
N/A
State and National-level Reporting
N/A
N/A
Compliance Support
70%
7.0
Teacher and Parent Mobile Application
N/A
N/A
Return on Investment
  • Greater staff productivity
  • seamless experience for students
  • less errors on forms
Alternatives Considered
I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy.
January 25, 2022

Wonderfully impactful product!

Verified User
Employee in Other
Events Services Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Salesforce.org Education Cloud allows more of a connectivity and efficiency in the overall workflow. It allows both administrators and students to connect virtually and provide their users with absolutely every tool they need to succeed. I supported others who actively used the product and saw first hand how beneficial it was for users on both ends of the spectrum.
Pros and Cons
  • Provides students with the resources they need to stay connected virtually if they cannot be at school in-person.
  • Allows administrators to manage reports efficiently.
  • Students can stay on task and organized with the look of the Education Cloud.
  • I think the display of the cloud for students can seem a bit intimidating at first.
  • I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
  • Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.
Likelihood to Recommend
It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.
Salesforce.org Education Cloud Feature Ratings
Student Data (6)
100%
10.0
Student Attendance Tracking
100%
10.0
Student Health Information
100%
10.0
Grade Book Management
100%
10.0
Student Background Records
100%
10.0
Student and Parent Portal
100%
10.0
Transcript Management
100%
10.0
Student and Faculty Administration (12)
93.33333333333334%
9.3
Integrations with 3rd-Party Education Technology
90%
9.0
Online Registration Management
80%
8.0
District Communications, such as messaging and alerting
100%
10.0
Roster Management
100%
10.0
Platform Customization
70%
7.0
Teacher Self-Service
100%
10.0
Student Data Security
100%
10.0
Community Support
100%
10.0
Class Scheduling
100%
10.0
State and National-level Reporting
100%
10.0
Compliance Support
100%
10.0
Teacher and Parent Mobile Application
80%
8.0
Return on Investment
  • More efficient communication
  • Higher student/staff engagement and task management
  • Increased student enrollment
Alternatives Considered
  • Canvas
Salesforce.org Education Cloud has many different functionalities that do not revolve around just the assignment and grading aspect of a student's education. They provide ways for staff to communicate with students in real-time and provide additional support, such as mental health resources, which is incredibly important. Not only is the education aspect important, but providing resources to help a student in every aspect of life is possible on Salesforce and is very useful.
Other Software Used
December 08, 2021

Salesforce Education Cloud: A great tool for businesses too.

Verified User
Former Employee in Human Resources
Banking Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
It has been used for managing the internal courses in terms of employees education. It has been a helpful tool hence it has allowed us to keep track of all our employees paces in terms of their mandatory and optional courses and licenses. It has also made [it easy to communicate] with them and [get] feedback.
Pros and Cons
  • Student / Employee management
  • Direct comunication
  • Easy to use
  • It requires a bit of knowledge in order to make it work
  • It is hard to modify the initial presets for customization
  • It does not allow you to work offline
Likelihood to Recommend
We have been working with Salesforce education cloud for about two years and it has been a great tool for us hence we needed a suit that would work for all the educational purposes that we have [for] our employees. It is one of the most complete suits for education and even that we needed a bit of help from IT, we could be independent in our developing courses processes.
Salesforce.org Education Cloud Feature Ratings
Student Data (6)
56.66666666666667%
5.7
Student Attendance Tracking
100%
10.0
Student Health Information
N/A
N/A
Grade Book Management
80%
8.0
Student Background Records
80%
8.0
Student and Parent Portal
N/A
N/A
Transcript Management
80%
8.0
Student and Faculty Administration (12)
59.16666666666667%
5.9
Integrations with 3rd-Party Education Technology
70%
7.0
Online Registration Management
80%
8.0
District Communications, such as messaging and alerting
100%
10.0
Roster Management
90%
9.0
Platform Customization
60%
6.0
Teacher Self-Service
70%
7.0
Student Data Security
80%
8.0
Community Support
N/A
N/A
Class Scheduling
90%
9.0
State and National-level Reporting
N/A
N/A
Compliance Support
70%
7.0
Teacher and Parent Mobile Application
N/A
N/A
Return on Investment
  • The dropout for optional courses has decreased
  • The enrollment for extra courses has increased
  • The time spent in course management has decreased
Alternatives Considered
It has a better UX and UI than Moodle and it also has a more professional approach in terms of business educational programs than Google Classroom. For us, it has been really important the ability to analyze the courses at a high level and also being able to let the students have the freedom to enroll in the courses they wanted at the time they wanted.
Other Software Used
November 24, 2021

Salesforce Education Cloud

Verified User
Employee in Information Technology
Information Technology & Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Educating myself in the different software on the market and how we can possibly or potentially apply this within our organization.
Pros and Cons
  • Online
  • Remotely accessible from anywhere.
  • I think they are on track, as this will be the future.
Likelihood to Recommend
You can self pace through the material, and it is accessible from anywhere at any time.
Salesforce.org Education Cloud Feature Ratings
Student Data (6)
16.666666666666668%
1.7
Student Attendance Tracking
N/A
N/A
Student Health Information
N/A
N/A
Grade Book Management
N/A
N/A
Student Background Records
N/A
N/A
Student and Parent Portal
100%
10.0
Transcript Management
N/A
N/A
Student and Faculty Administration (12)
31.666666666666664%
3.2
Integrations with 3rd-Party Education Technology
N/A
N/A
Online Registration Management
100%
10.0
District Communications, such as messaging and alerting
N/A
N/A
Roster Management
N/A
N/A
Platform Customization
N/A
N/A
Teacher Self-Service
N/A
N/A
Student Data Security
100%
10.0
Community Support
100%
10.0
Class Scheduling
N/A
N/A
State and National-level Reporting
N/A
N/A
Compliance Support
N/A
N/A
Teacher and Parent Mobile Application
80%
8.0
Return on Investment
  • This is always awesome to find and have companies where you can educate yourself online.
  • Even when you look at things such as FOREX, this is one of the biggest industries, so it is a tell tale sign that it is well on track to the future.
Alternatives Considered
  • Microsoft Application Virtualization (App-V)
I cannot comment to be honest.
Usability
10
It was really so easy to sign up and get going with the whole process.
Easy Tasks
  • All of them that I have used so far.
Difficult Tasks
  • None
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