Streamlined IT Support Excellence
Spiceworks ticketing tool has great advantage to track day to day issues related or service request related tickets, User interface was …
Overview
What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking…
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Popular Features
- Ticket creation and submission (53)9.393%
- Ticket response (52)8.989%
- External knowledge base (47)8.888%
- Organize and prioritize service tickets (53)7.575%
Reviewer Pros & Cons
Pricing
All Tiers
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Spiceworks Help Desk Demo
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.
Spiceworks Help Desk Video
Spiceworks Help Desk Overview
Spiceworks Help Desk Competitors
Spiceworks Help Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.
BMC FootPrints, BMC Helix Remedyforce, and Pulseway are common alternatives for Spiceworks Help Desk.
Reviewers rate Ticket creation and submission highest, with a score of 9.3.
The most common users of Spiceworks Help Desk are from Mid-sized Companies (51-1,000 employees).
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(245)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Spiceworks Help Desk has proven to be a versatile and valuable tool for various organizations. Users have utilized this software to efficiently manage their IT support requests, providing a solid interface and quick communication with both users and the IT team. The built-in help desk facilitates smooth communication with vendors and resellers for quotes on hardware, software, and services, making it a convenient one-stop solution. Additionally, Spiceworks Help Desk serves as an asset management discovery tool for networking and computing equipment, offering a primary inventory for desktops, mobile PCs, tablets, and software licenses. With its scanning capabilities, it can even identify security vulnerabilities in the network infrastructure.
The community forums within Spiceworks Help Desk provide a valuable resource for IT professionals to share advice, support, reviews of software and hardware, and user-generated scripts and plugins. Users have reported solving computer problems from start to finish by utilizing features such as inventory comparison, advice from the community forums, and vendor quotes within the platform. The software also allows for analytics on types of requests, time to resolution, and request volume, enabling users to track trends and optimize their support processes.
Spiceworks Inventory is another essential component of the Spiceworks suite that enables users to discover and inventory network-connected devices like iLO, Windows, Linux, Macs, printers, routers, switches, etc. It provides detailed device information such as make, model, warranty info, RAM, CPU, disk space, hardware components, and applications. This feature allows for effective system management within the organization.
Overall, Spiceworks Help Desk has been praised for its ease of use during setup and its clean interface. It offers incredible monitoring features along with a variety of customization options that cater to individual needs. With its wide range of functionalities encompassing help desk management, inventory tracking, security monitoring, and knowledge base centricity - all backed by excellent customer support - it has become a go-to solution for IT professionals across industries.
Intuitive and User-Friendly Interface: Users have consistently praised the intuitive and user-friendly interface of Spiceworks Help Desk. Many reviewers have stated that the clean and efficient design of the ticketing system makes it easy to navigate and manage support requests. This user-friendly interface contributes to a smooth and seamless task completion, enhancing the overall user experience.
Convenient User Portal: The user portal in Spiceworks Help Desk provides a convenient landing page for end users to create and update tickets. Numerous users have expressed appreciation for the accessibility factor, as the user portal can be accessed via a browser without requiring specialized software. This accessibility adds to the usability and convenience of Spiceworks Help Desk, allowing anyone to submit help requests easily.
Customization Options: The ability to customize workflows, inventory management, and response management in Spiceworks Help Desk has been highly valued by users. Many reviewers have mentioned how they appreciate the flexibility provided by this software, as it allows them to tailor it according to their specific business needs. The customizable aspects contribute to its adaptability and usefulness for different organizations.
Loss of desktop functionality: Several users have reported that the replacement of the desktop version of Spiceworks with the online version has resulted in a loss of core functionality.
Limitations in cloud email integration: Some users have expressed dissatisfaction with the cloud version of Spiceworks, specifically regarding its limitations when receiving emails from specially made applications. This limitation negatively impacts the overall user experience.
Resource-intensive and occasional hanging: Users have experienced issues with Spiceworks using a significant amount of system resources, particularly on Windows systems. Additionally, some users have mentioned that they encounter occasional hangs or freezes while using the software, although a system reboot usually resolves this problem.
Attribute Ratings
Reviews
(1-25 of 58)Companies can't remove reviews or game the system. Here's why
September 21, 2023
Streamlined IT Support Excellence
Score 9 out of 10
Vetted Review
Verified User
81.66666666666666%
8.2
75%
7.5
52%
5.2
July 01, 2022
Best free product available
Score 8 out of 10
Vetted Review
Verified User
45%
4.5
65%
6.5
12%
1.2
81.66666666666666%
8.2
95%
9.5
36%
3.6
April 29, 2021
Lots of features, and you can't beat the price!
86.66666666666666%
8.7
85%
8.5
22.5%
2.3
April 27, 2021
Spiceworks, the T-Rex of Help Desks.
85%
8.5
85%
8.5
83.33333333333334%
8.3
April 26, 2021
Spiceworks Help Desk Review
91.66666666666666%
9.2
90%
9.0
72.5%
7.3
April 26, 2021
Great ticketing system
50%
5.0
N/A
N/A
14%
1.4
April 26, 2021
Spiceworks Help Desk Makes My Job Simple
78.33333333333333%
7.8
95%
9.5
60%
6.0
April 26, 2021
Spiceworks Help Desk gets the job done!
98.33333333333334%
9.8
90%
9.0
86%
8.6
April 26, 2021
Great Free Help Desk
63.33333333333333%
6.3
70%
7.0
44%
4.4
86.66666666666666%
8.7
100%
10.0
83.33333333333334%
8.3
68.33333333333333%
6.8
70%
7.0
63.33333333333333%
6.3
48.33333333333333%
4.8
40%
4.0
28%
2.8
93.33333333333334%
9.3
85%
8.5
80%
8.0
100%
10.0
100%
10.0
75%
7.5
April 20, 2021
Spiceworks ... Use it every day!!
85%
8.5
100%
10.0
40%
4.0
April 08, 2021
Spiceworks a good tool for smart business
61.66666666666667%
6.2
70%
7.0
64%
6.4
April 01, 2020
Spiceworks, all the spice and none of the heartburn.
91.66666666666666%
9.2
95%
9.5
47.5%
4.8
February 19, 2020
Spiceworks tool for inventory auditing of hardware and software
78.33333333333333%
7.8
70%
7.0
8%
0.8
February 19, 2020
Spiceworks is a great free option
58.33333333333333%
5.8
90%
9.0
36%
3.6
January 24, 2020
Spiceworks
75%
7.5
95%
9.5
70%
7.0
January 24, 2020
Spiceworks Works!
40%
4.0
N/A
N/A
N/A
N/A
January 23, 2020
Free and Wonderful!
91.66666666666666%
9.2
100%
10.0
100%
10.0
50%
5.0
100%
10.0
80%
8.0
January 16, 2020
Spiceworks, can't miss!
83.33333333333334%
8.3
100%
10.0
32%
3.2