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Ubiquiti Networks UniFi

Ubiquiti Networks UniFi

Overview

What is Ubiquiti Networks UniFi?

Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.

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Recent Reviews

TrustRadius Insights

The product has found several key use cases across various industries and settings. For retail stores using Vonage Business VoIP phones, …
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TrustRadius Insights
TrustRadius Insights

UniFi ‘d Mess

2 out of 10
July 20, 2021
We use UniFi networking equipment and UniFi Protect camera equipment in multiple installations in a couple of states.It was selected for …
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Bad Product - Even Worst Support

1 out of 10
May 19, 2021
It's being used for office connectivity and remote connectivity, although the constant failures and lack of any support has made Ubiquiti …
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Unreliable, faulty system

1 out of 10
January 27, 2021
We purchased Ubiquiti hardware with the intention of having it create a stronger and more secure network (it is terrible).
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Brian Cook | TrustRadius Reviewer
Brian Cook
Senior Technology Specialist - VP
Unified Technology Solutions, Inc. (Information Technology & Services, 1-10 employees)
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Pricing

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Ubiquiti Networks UniFi

Ubiquiti Networks UniFi

N/A
Unavailable

What is Ubiquiti Networks UniFi?

Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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AI based Wifi marketing analytics and loyalty system for businesses of all sizes.

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Product Demos

Access Point Indoor Ubiquiti Networks Unifi Uap branco demo

YouTube
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Product Details

What is Ubiquiti Networks UniFi?

Ubiquiti Networks UniFi Video

Pfsense vs Ubiquiti - Which is better for you?

Ubiquiti Networks UniFi Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.

Reviewers rate Usability highest, with a score of 9.5.

The most common users of Ubiquiti Networks UniFi are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(157)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The product has found several key use cases across various industries and settings. For retail stores using Vonage Business VoIP phones, it serves as a reliable and easy-to-configure backend, providing centrally managed WiFi for offices and client sites. In warehouse locations, multiple access points are deployed to quickly build out WiFi networks for Honeywell thermostats, minimizing cable requirements. Personal clients rely on the product for their household networks, appreciating its simplicity in implementation, configuration, and support for multiple SSIDs catering to different connections.

With its affordability and reliability, the product has become the go-to choice for networking solutions. It offers a low total cost of ownership along with valuable features. Its versatility is evident across entire organizations where it is used for switches, access points, and camera systems, providing a single pane of glass for networking management and troubleshooting. Additionally, the product is highly recommended and installed by clients seeking remote management capabilities, making it their primary WiFi solution at multiple locations.

The product serves as a cost-effective solution for small to medium enterprise wireless networks by extending networks wirelessly and creating fully meshed campus-wide wireless connectivity. It also excels in managing infrastructure and providing guest internet access and CCTV monitoring with ease of deployment, use, mass management, and competitive pricing. Offering full network visibility and monitoring of both wired and wireless devices and traffic, the product enables easy configuration of VLANs for enhanced security measures.

Overall, the product's performance, configurability, and cost-effectiveness have been highly praised by users in various setups where it provides network connectivity to both wired and wireless clients.

Affordability: Many users have praised the affordability of the cloud-based offering, with some stating that the lack of ongoing license fees is the best part of the product.

Ease of Deployment: Reviewers have consistently mentioned that deployment is extremely easy, with some stating that an entire network can be deployed in just minutes.

Range and Reliability: Users appreciate the wide range of choices for WiFi offered by the product, highlighting the affordability and reliability of access points suitable for indoor or covered outdoor spaces. Some specifically mention that outdoor Mesh APs with external directional antennas provide better dual-band WiFi coverage than more expensive alternatives.

Setup Process: Less Smooth and Intuitive The setup process for VLANs was not user-friendly and lacked clarity, causing difficulties for users. Some users found the setup of VLANs to be less smooth and intuitive. Cloud Key Programming: Easy to Lose, No Battery Users expressed frustration with the Cloud Key's programming capabilities, as it was prone to losing its programming and did not have a built-in battery. The Cloud Key was criticized for losing its programming too easily and lacking a battery. Outdated User Interface of Portal Users felt that the user interface of the portal was outdated and in need of a more modern and intuitive design. The user interface of the portal was seen as outdated and in need of modernization by some users.

Attribute Ratings

Reviews

(1-25 of 38)
Companies can't remove reviews or game the system. Here's why
May 15, 2023

IT Staff Force Multiplier.

Brian Cook | TrustRadius Reviewer
Brian Cook
Senior Technology Specialist - VP
Unified Technology Solutions, Inc. (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Ubiquiti line of products is great for home and small businesses, they give the opportunity for these types of users to get advanced features without advanced cost. Managed service providers will also find the remote features are a game-changer when it comes to troubleshooting issues and making changes to a client. Often, we can send one tech to install, while another is at our office doing the configuration, and new equipment is easy to add right out of the box with almost no configuration needed. The one area I would not use UniFi is if reliability is your number one concern as firmware revisions can be buggy and need to be tested before upgrading live equipment.
May 15, 2022

Awesome outdoor coverage, worth a try for outdoor users

Sachin Vinay | TrustRadius Reviewer
Sachin Vinay
Network Administrator
Amrita Vishwa Vidyapeetham (Higher Education, 5001-10,000 employees)
Score 6 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is best suitable for outdoor requirements, and has long signal coverage for long-distance coverage, at the same time it is not suitable for indoor areas where obstructions and interferences are high. It is cost-effective also making it suitable for medium-level customers also. Overall a medium product at this budget level.
May 05, 2022

UniFi your assets and ease your technology operations!

Gavin Scott-Miller | TrustRadius Reviewer
Gavin Scott-Miller
Director Of Operations
Zoë Facility Services (Construction, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Ubiquiti's Network Solutions (Hardware and software) are an incredible value to achieve Entry level enterprise networking & networking solutions at whatever scale you need. It has very great user installation guides, it's all very straight forward. Managing the network is a breeze, and it's as easy as pie to add some of the other service offerings at any time!
April 19, 2022

Unifi Networking: A great choice for small businesses and home owners

Vin Campbell | TrustRadius Reviewer
Vin Campbell
IT Director
Sahadi Fine Foods (Wholesale, 11-50 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Small businesses and homes that require a lot of backend networking and/or really thorough WiFi coverage would both benefit from Unifi. The price point is huge as these products, with the lack of ongoing license fees, can fit into most small biz budgets. The simple deployment also means less management, and the fact that it is completely cloud-based allows me to manage these systems from anywhere. As a small business owner myself, this increases my client base without increasing my SLA requirements.
March 27, 2022

Reliable and cost effective Wireless solution

UK
Umair Ali Khan
Network Administrator
Pak Suzuki Motor Company (Automotive, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Ubiquiti Networks UniFi is a cost-effective wireless solution that is most suited to small to medium enterprises which have a budget constraint for wireless infrastructure deployment and management. It has no additional licenses and you only need to purchase the hardware. Even the WiFi controller is free of cost. This solution, however, is not suitable for large enterprises where the number of users is more than 500 because these APs are not built to handle a large number of users' traffic load.
March 26, 2022

Good network suite for the price

CC
Carlos Coque
System Administrator
IBEX Payroll Services (Information Technology & Services, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
From our experience, I believe that for simpler installations, like events in large rooms where you don't have too many variables, it should be fine. It would provide internet access to a large number of people with no issues. In our case though, we have multiple floors with several obstacles disturbing the signal propagation. From time to time we have issues with connectivity and have to address those.
March 25, 2022

Unifi is a cost effective solution

Justin Graves | TrustRadius Reviewer
Justin Graves
HIPAA Security Officer
Area Agency on Aging Region 9, Inc (Non-profit Organization Management, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Any company that has a tight budget and needs to implement good switches and access points while being able to manage them in a central location. Unifi hardware is very cost effective. Don't waste time with gateways and routers though. I believe they are not mature enough to support more complicated configurations and not all config options are yet available in the UI.
July 23, 2021

Unifi offers great features at a better price point

Michael Metalios | TrustRadius Reviewer
Michael Metalios
I.T. Administrator
The Y in Central Maryland (Non-Profit Organization Management, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unifi works well in our organization—we are a health and wellness center (think gym, but more). It's easy to adjust and tweak the signal strength, bands, channels, etc. in order to maximize the member experience in our centers. The outdoor units are perfect for our pools, both indoors and out, as they are weather sealed. We have had large groups of people in one area with only two or three APs to handle the load and they performed beautifully.
July 20, 2021

UniFi ‘d Mess

Verified User
Partner in Corporate
Real Estate Company, 1-10 employees
Score 2 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Should not be used in any mission critical application. Networking equipment with that high a failure rate points to a significant oversight in quality control. There is a large user forum and multiple reports of similar issues can be found there. Additionally, when equipment does fail, and particularly if it is going to fail this often, support needs to be stellar and instead it’s non-existent.
January 27, 2021

Unreliable, faulty system

Verified User
C-Level Executive in Other
Education Management Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY

We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
January 25, 2021

Powerful, affordable and great looking devices for home and office environments

Verified User
Manager in Information Technology
Maritime Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Ubuiqiti Networks Unifi Products work well for home / office / home-office environments where budget, aesthetics / appearance, performance and reliability are important (but not critical), and restrictions with placement requires the devices to be out in the open.

The products are likely less suited for rugged/industrial environments and other mission-critical scenarios where the quality of enterprise support is a major concern.
January 22, 2021

Enterprise solutions at consumer prices

Verified User
Director in Information Technology
Education Management Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
By providing single-pane-of-glass management for a multi-site deployment, Ubiquiti Networks UniFi makes it easy to have oversight and real-time feedback regarding the state of the network through mobile apps and web interfaces. Unlike competitors, there are no licensing costs to the hardware and the hardware itself is very reasonably priced to begin with. The ecosystem is tightly integrated with networking, security, access control and telephony all working together under the same platform. However, the main drawback is the lack of some enterprise features, which could be of concern to some organizations, therefore a deep review of the needed/desired functionality is recommended before purchase.
January 20, 2021

Best Point to Point Wireless Equipments

Verified User
Professional in Information Technology
Automotive Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
For long distances, for areas where there is a lot of metal structure like press, areas where there is a lot of electrical interference and high tension wires of electricity, we have observed following problems while deployment in our environment, for these types of environmental conditions it didn't perform up to the mark.
January 19, 2021

A great mid-level solution at an entry-level price

Verified User
Technician in Information Technology
Government Administration Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Ubiquiti Networks UniFi is perfect for simple but enterprise-level implementations. It is easy and quick to set up but has enough advanced features that most small-to-medium businesses will find it useful. Ubiquiti Networks UniFi is a whole suite of products, from wireless APs to security gateways, so it can be a complete solution, too. And with the Cloud Key, it can even be managed remotely if needed.

It would be less appropriate in a very complex, very large, robust network, I feel--especially if you need it to tie into other manufacturers' gear.
January 18, 2021

We need UniFi in this day and age!

Mike Vaughan | TrustRadius Reviewer
Mike Vaughan
AWS Infrastructure Architect
ManagePointe Technologies, GoToVTS (Information Technology and Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Ubiquiti Networks UniFi is suited for multiple site deployments at small to medium-sized businesses while being able to keep track of hundreds of devices. It is not ready for Fortune 500 network infrastructure where you have tens or hundreds of thousands of devices. It is also likely unnecessary for home usage, though I do like their sister WiFi router/mesh called AmpliFi.
January 18, 2021

Lords of the WLAN.

Irfan Ahmed | TrustRadius Reviewer
Irfan Ahmed
Deputy Manager
Pak Suzuki Motors (Automotive, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited in wireless connectivity for robotics (we are using in Plant robotics), small offices and plants (where Cable laying is an issue). The price is very good and also quick to set up the device (easily manage or handle small offices/home Offices).
Less Appropriate in large scale network environment & in VLAN environment.
January 15, 2021

Cost effective wireless solutions for different needs

Verified User
Professional in Information Technology
Automotive Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Ubiquiti Networks UniFi is a cost-effective wireless solution. It can be used to create a point to point link between multiple sites. It also includes products that provide centralized WiFi connectivity solutions for small and medium enterprises. It has a software-based wireless controller which can be installed on any desktop, laptop or virtual machine and can be used to manage multiple access points across different sites.
December 15, 2020

Best price for value

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would recommend Ubiquiti in scenarios where costs are important because they are less expensive network devices than other brands. This does not mean giving up quality, all the Ubiquiti devices I have dealt with have proved to be very good, and with excellent performance.

Small server farms and branch offices are the most appropriate scenarios in my opinion. If, on the other hand, you are looking for more complex solutions, with higher scalability, it is better to focus on other brands.
April 23, 2020

Ubiquiti Networks UniFi Consumer and Business users

TM
Tiago Mokwa
IT Senior System Network Administrator
Revise Clothing Inc (Apparel & Fashion, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Ubiquiti Networks UniFi is well recommended and advised to small and medium businesses where the business wants to effectively monitor their networks with the intention of improvements and security, balance the network and have full visibility of traffic status with many statistics already pre-configured and with the possibility for further configurations. VPN and network also provide many secure levels of configurations. VPN and Networks can be set up based on departments and other choices on different subnets where what can be accessed can be controlled.
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