Cisco Meraki MX vs. Ubiquiti Networks UniFi

Well suited for trying to bring remote sites quickly into your network. It's also suited as a device for remote access to basically quickly set up a secure remote access service to get users to actually access your network from remotely.

Incentivized

In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.

• It provides a really good single pane of glass so you can really easily identify end to end, what is going on in your environment.
• It provides the ability for someone that doesn't necessarily need a really deep level of knowledge to be able to operate and maintain it. I think that's probably a big selling point, but I think definitely for the people that I'm selling the products who just having a dashboard and being able to log onto it and see if things are good or bad is quite key. So it does that really well.

Incentivized

• AP's are very affordable.
• Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
• Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
• Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
• Unifi controller is powerful yet simple to administrate.
• Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
• Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
• When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
• Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.

Incentivized

• Inbuilt wireless does not support tunnel SSID mode. This has meant not all SSID in our organisation can be deployed at a MX site.
• Whilst Inbuilt switch ports support dot1x, they do not report as well on our NAC server as on a MS switch or catalyst switch.

Incentivized

• VLANs: They can make these work more smoothly. Setup can be more intuitive.
• Cloud Key: These need to be stabilized; they lose their programming a little too easily.
• Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
• Portal can be modernized.

Incentivized

The simplicity and ease of use for the Meraki Dashboard make it an easy choice for our organization to renew our Meraki Enterprise Agreement. We will likely continue using the Meraki MC67-C, MX450, and other MX models in their catalog until we shift away from Meraki completely

Incentivized

Some features simply aren't there, but the ones that are there are pretty easy to use. Sometimes it is easy to get lost when trying to find the specific device you want to work on, but that's mostly due to how rarely we have to go into the interface.

Incentivized

UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.

Incentivized

Meraki MX devices support high availability (HA) configurations, which ensures minimal downtime if one device goes offline. This feature has helped us maintain a stable and reliable network, even in cases of hardware failures. ince Meraki is cloud-managed, we've noticed that the cloud infrastructure is generally highly reliable, with minimal service interruptions or downtime. This makes it easier to manage the network remotely without significant availability concerns. Meraki automatically pushes firmware updates and patches, which helps maintain system stability without requiring manual intervention. These updates are rolled out in a manner that ensures minimal disruption to service.

Incentivized

The interface is pretty responsive. The lower end devices are easy to overwhelm if you have a lot of throughput. Be sure the model you get is rated for the amount of traffic you will have. Overbuild if possible, otherwise you won't be fully leveraging the connection from your ISP.

Incentivized

I haven't ever had a bad experience with Meraki support. On the few occasions where I wasn't understanding the UI or needed some clarification about what a setting actually would do, I contacted them and they were very quickly able to provide help. Returns are simple and fast, too. We had to return a defective device one time and they shipped the replacement before we had even un-racked the one that was faulty. Unlike many other vendors, they didn't ask use to a do long list of scripted diagnostics, they just took my word for it that the device was broken and sent out a replacement immediately

Incentivized

Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.

Incentivized

great when they offered it, really tested your knowledge with hands on and see what your peers from other orgs know. glad to see that we were ahead of the curve of what our peers knew

Incentivized

it was okay as it was moderated but still better than nothing and done via semi self paced webex meeting

Incentivized

Implementing Meraki MX devices in phases—starting with a pilot group or select branch offices—was invaluable. This allowed us to identify potential configuration issues, troubleshoot problems, and refine our setup before rolling it out company-wide. It also helped to get feedback from early users and adjust the deployment strategy accordingly. The SD-WAN capabilities in Meraki MX were essential for optimizing our WAN traffic and ensuring better application performance across various locations.

Incentivized

The main difference is the administration through the Meraki cloud, the ease of access to review the configuration at any time, and the scalability that Meraki provides in terms of the ease of adding new devices, today in addition to how well the devices work is It is important that administration and troubleshooting be simple as it saves time in the event of failures.

Incentivized

Ubiquiti is overall easier to work with. There is no special training needed to accomplish many of the things required with a Cisco product. Since my time is stretched thin, I need something that I can manage without being weighed down by command-line communications. Also, I am able to use my wireless devices to maintain every Ubiquiti device on my network.

Incentivized

Due to the amount of traffic that some can handle, if the sites become too large, it is necessary to change the model, which is still a good option from the same family but still may be inconvenient for the budget of some.

Incentivized

• I'm going to say positive impact. The biggest thing is especially coming from having a third party taking care of our network to us doing it ourselves. The ease of this with the overall high level visual that we can get as to how our day is starting and running reports to see how many outages have we had, what areas have they actually been in running these reports and being able to gather if it's a certain service provider that's causing an issue in a general area, maybe we need to switch service providers for ISP. So it's been great in that mannerism for us. Ease of manage, I mean, we have a limited number of staff, we have a lot of different offices across the country. And then this is relatively new for us because we did have a previous provider doing all of this for us.

Incentivized

• The access points and switch were extremely affordable and we've had minimal downtime over the life of the products.
• The switch was in our main rack and there was a bug in the firmware that would reboot the switch if you made a change to one of the switch ports (that was not in use at the time). This caused our entire organization to have a network outage, in the middle of the day. Fortunately we didn't have any customer refunds to issue. We've had to purchase different switches for the main racks, and place the UniFi switch in a better suited place.

Incentivized