Well rounded customer contact platform
April 23, 2021
Well rounded customer contact platform
Score 7 out of 10
Vetted Review
Verified User
Software Version
Advanced
Overall Satisfaction with Zendesk Chat (formerly Zopim)
Zendesk was used to replace Talkdesk in our company.
We were looking a platform that worked across phone, email and chat while integrating with our internal platform.
We were looking a platform that worked across phone, email and chat while integrating with our internal platform.
- Accessibility
- Ease of access
- Usability
- Chat
- Ability to personalise
- Price
- Functionality
- Accessibility
- Remote access
- Improvement in customer outcomes
- Ability to communicate with customers 24/7
- Ease of use
Significantly better. Better options for AI chat. More fully featured product.
Do you think Zendesk Chat delivers good value for the price?
Yes
Are you happy with Zendesk Chat's feature set?
Yes
Did Zendesk Chat live up to sales and marketing promises?
Yes
Did implementation of Zendesk Chat go as expected?
Yes
Would you buy Zendesk Chat again?
Yes