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CallRail review
Updated July 02, 2022

CallRail review

Steven Laff | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallRail

We are using it for other clients to track our progress, as well as theirs.
  • Not hard to set up.
  • Not hard to select numbers.
  • Not bad when working.
  • [In my experience] their support is terrible, incorrect support answers are not uncommon, and finding someone who cares can be a challenge.
  • Call tracking abilities.
  • Support (which [in my experience] is poor).
  • Good customer service folks (which [in my experience] is hit and miss).
  • [I believe] pricing is too high for quality delivered.
  • [I believe] quality of support is too low for those who think they are a market leader.
  • [In my experience,] not reliable enough.
Simply put, [I believe] CallRail sucks compared to our previous provider, but they were acquired and are going away.

Do you think CallRail delivers good value for the price?

No

Are you happy with CallRail's feature set?

No

Did CallRail live up to sales and marketing promises?

No

Did implementation of CallRail go as expected?

No

Would you buy CallRail again?

No

If you use tracking numbers, you are dependent on them being operational. If they are not, you are out of business. If you are in California and you have a problem at 3:01pm Pacific Time, you are so out of luck. Lord help you if it is Friday afternoon and your phone lines are down all weekend. [In my experience] you will get this email response:

"Good Evening, thanks for reaching out! Our Support Team is available Monday through Friday from 9:00am - 6:00pm EST. We'll respond to request as soon as possible. To add additional comments or information, just reply to this email. We'll be in touch soon. Thanks, The CallRail Support Team"