Item: 8x8 Contact Center
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

Used by the Guest Care department to assist with customer needs and disputes.

Pros and Cons

Provides analytics.
Keeps you up to date via email.

Scattered configuration locations
Mobile app

Alternatives Considered

NICE inContact CXone

inContact is user-friendly and has an easy to use config center.

My first time having to contact support I went through 3 different people all trying to fix the same issue. When escalated to the next group we wasted a day doing what the previous person had already tried. Support was difficult to catch because of time zones.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Not sure

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Likelihood to Recommend

Call delivery issues when no changes were made and finicky config issues that didn't match with working users config.

It works

Overall Satisfaction with 8x8 Contact Center