Item: 8x8 Contact Center
Rating: 10
Author: Jeremy Snider

Use Cases and Deployment Scope

We use 8x8 Contact center across the entire company. Because we handle inbound and outbound calls from a variety of companies, we needed a reliable VOIP solution. 8x8 is remarkably supportive and provides an extremely reliable solution. We use both soft phones (in our remote call centres) and desk phones in our main office. Both systems work well.

Pros and Cons

Consistent contact point across multiple devices.
Clear crisp quality.

Basic support is a little off. We often escalate for better service.
The app doesn't have an easy way to close out (IOS).

Return on Investment

The dialer not suiting our needs was disappointing and a lot of time was put into learning this.
Even during an internet outage, we had almost no downtime switch to an app based solution within 8x8.

Alternatives Considered

I was not a part of comparing Contact Center to other solutions.

Support Rating

When dealing with higher level support or our rep, support is better than I could ever hope! Low level support clearly has a script and can be a bit frustrating but in general VERY pleased with the level of support we receive.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Likelihood to Recommend

If you require a consistent and reliable VOIP system that will allow users to seamlessly work and dial from across multiple devices, 8x8 Contact Center is the best solution we have used.

8x8 is there to help and to connect, wherever you are.

Overall Satisfaction with 8x8 Contact Center