8x8 Contact Center Review
October 19, 2021
8x8 Contact Center Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
It is being used to help China's whole region employees with HR related issues.
- Easy to use
- Convenient. Can download on mobile.
- Nice report function
- Real time dashboard could include more parts.
- Connection highly relies on the network. Sometimes it's easy to lose connect[ion].
- Bridge from employees to HR
- 8x8 Contact Center need[s] special computer software/hardware/earphone, or else the customer will hear background noise.
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes