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8X8 PROS AND CONS
June 13, 2022

8X8 PROS AND CONS

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

I use the 8x8 Contact Center to communicate with customers and my co-workers to get our customers the best customer service they can get.
  • be able to interact with our customers
  • be able to interact with our co workers incase of help assistance
  • Good techonology to get our work done
  • the quality of the phone interaction
  • The quality of the service it sprovides
  • communication
  • technology
  • effiency
  • its has improved the phones interaction
  • it has improved with our communication
They are different in they own way but I feel like 8x8 Contact Center has more improved technology

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

I liked my experience with 8x8 Contact Center so far me working with it for 2 years

8x8 Contact Center Feature Ratings

9.9
Agent dashboard
9
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Customer surveys
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using 8x8 Contact Center

Evaluating 8x8 Contact Center and Competitors

Yes - Cisco unit
  • Product Features
I would get more evaluated and effiency technology

8x8 Contact Center Implementation

8x8 Contact Center Training

  • In-Person Training
Detailed training and good quality to provide our customers to achieve their needs and to give the best we can as far as information and technology and the best service we can to have the customers be satisfied with the technology and the best quality to get the best answers to their doubts.
its was with the best quality and the best performance we could have as far as detailed information for us to get the best training on how to get used of 8*8 and provide the best quality and technology to provide to our customers when they need and made us fell comforatble in how to use it

Configuring 8x8 Contact Center

Its good and advanced technology
Its very easy to use and efficiency
No - we have not done any custom code

8x8 Contact Center Support

10 +
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No.
i have always had the best quality and support by 8*8

Using 8x8 Contact Center

its really useful by our needs
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Feel confident using
Lots to learn
  • transfer calls
  • get a hold of someone by message
  • look for a contact

8x8 Contact Center Reliability

i give it a 10+
8*8 its always working when needed
Yes everything loads quickly and its ready for use

Integrating 8x8 Contact Center

i think an 9 because it makes everything easy for us to use and not struggle
  • none
it was very easy actually to use and achieve it makes everything easy
i havent used any of those
its very improved

Upgrading 8x8 Contact Center