As a newcomber to 8x8, nothing but impressed...
March 28, 2023
As a newcomber to 8x8, nothing but impressed...
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
8x8 is our primary telephony platform here are World Courier. We have the solution deployed outside of the U.S. as well.
- Call Routing
- Reliable
- Flexible and adaptable
- Integrates/plays well with other solutions
- SMS capable
- Easier integration with Salesforce
- Plug and play intelligent call routing
While I was not part of the 8x8 selection process (solution was in place when I arrived to my company about a year ago), the 8x8 product gives us a robust, flexible solution to meet our present and emerging customer needs. User set-ups and permissions are straighforward and reporting is sound. As compared to Genesys, 8x8 has demonstrated a much higher rate of on-line reliability.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
Yes