A great communication system
October 17, 2019

A great communication system

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Across the whole organization.
  • Easy to set up
  • Manageable using online account
  • So many great features that can be used in many different ways.
  • The very last phone that I added to my account didn’t have an activation code nor email attachment, that gave me a hard time to activate it. It took me a few days in between my regular work and home to make it work. I called the sales representative and technical support a few times for help to activate this additional phone. However, overall, I still like the 8x8 system.
  • Positive impact is more than what I expected.
Someone is always there to help if anything happens.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Can be pre-programed using an online account at home or at work, then plug-and-play elsewhere. Can remotely program, change, modify features or functions and the effects take place right away.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
10
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
10
Mobile app for iOS
10