Acquire is a solid partner for co-browse
March 19, 2020
Acquire is a solid partner for co-browse
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Acquire.io
It is used by all of our service agents supporting inbound customer calls and chat inquiries.
- Acquire is easy to implement and integrate with websites.
- Very responsive to new development requests and support.
- Acquire is esy to use for both the customer and service agent.
- The product is stand-alone chat and co-browse, not really omni-channel.
- Workforce management features, work distribution and control, could use some improvement.
- Acquire gave us chat as a service channel.
- It gave us insight and details on long-standing, but hard to prove, website concerns.
We looked at ZenDesk, Genesys, and other products.
We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Do you think Acquire.io delivers good value for the price?
Yes
Are you happy with Acquire.io's feature set?
Yes
Did Acquire.io live up to sales and marketing promises?
Yes
Did implementation of Acquire.io go as expected?
No
Would you buy Acquire.io again?
Yes