Good product for Beginners
Updated March 12, 2021
Good product for Beginners
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adobe Captivate Prime
Currently, Prime is being used across the entire organization. We'd like to expand to external partners but are not quite ready to make the leap. During New Hire training, I provide access to courses I created as an Instructional Designer in Adobe Captivate. As new hires progress through the LMS courses, they are graded on short quizzes.
- The ability to pull reports showing what the user answered correctly and incorrectly.
- The ability to provide other manager's access to their direct reports learning progression.
- Workflow is very editable. For example, once a user completes __ course, the LMS will automatically make ___ course available.
- Although reporting provides detailed reports, it does not always work correctly. Frequently, scores will not publish correctly leaving only a percentage to be viewed.
- When Prime is updated, I frequently have to reach out to the developers advising that something is not working correctly. I use Captivate for instructional creation.
- Customer service is not always easy to reach.
- To date, there has been quite a bit of ROI. Without Prime, our staff would not have the ability to reinforce their learning on their own.
- Prime has also opened the eyes of my colleagues to the importance of having an LMS. I'm not sure if Prime will be our LMS forever, but it certainly did its job as a beginner LMS.
Prime had just launched an update that did not mesh well with my existing Captivate courses. I reach out and within a few hours, I had a fix for my problem. The CSM walked me through how to fix the issue, even going as far as recreating a project of mine with minor changes that accommodated the update.
I really selected Prime because of the ability to send my captivate projects directly to Prime. I have not explored many other products.
Adobe Learning Manager Feature Ratings
Using Adobe Captivate Prime
50 - Employees use Prime in our organization to support in-class learning. Prime provides a very easy approach to creating asynchronous learning.
2 - Myself, and the Instructional designer support Adobe Prime. The usability is pretty easy, however, it helps to have experience operating an LMS before. There are a lot of options and configurability that getting the system just right can be a little overwhelming.
- On-going Training
- Asynchronous Learning
- Learning Progression
- Learning Programs
- Video Training
- Taking attendance for live training
Evaluating Adobe Captivate Prime and Competitors
- Product Usability
- Product Reputation
Because I currently use Adobe Captivate to create my computer based training content, it seemed logical to use an LMS that was built around that software. Also, with as many products and the price of them, I assumed Adobe would offer fantastic support for their product. Their support is 7/10 in my opinion.
We are actually currently in the process of building another LMS, LearnDash. The pros of captivate prime are not out weight the benefit of housing our LMS within our internal Resource Center.
Do you think Adobe Learning Manager delivers good value for the price?
Not sure
Are you happy with Adobe Learning Manager's feature set?
Yes
Did Adobe Learning Manager live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Adobe Learning Manager go as expected?
Yes
Would you buy Adobe Learning Manager again?
Yes
Adobe Captivate Prime Implementation
- Implemented in-house
- Implemented by a staff member
Adobe Captivate Prime Training
- no training
Yes and no. The system can be very simple depending on what you are trying to do. I can also easily become very complex. As stated in other areas of this review, the reporting feature of Prime really needs it's own design team if it does not already have one. There is a lot to be desired there.
Configuring Adobe Captivate Prime
Have a clear idea of what you are after. Without that, it's easy to get lost in how you want the system to perform and be viewed by others.
Some - we have done small customizations to the interface - The default interface offers a lot of features that are either too difficult to use or we just don't need. It is nice to have them available though.
No - we have not done any custom code
Adobe Captivate Prime Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support cares about my success | Need to explain problems multiple times |
We do not have premium support. In my experience, I usually troubleshoot the system myself before reaching out. Often times, I'm able to find a work around to issues without having to communicate with Adobe.
Yes - It took some time to get resolved but I was kept in contact with. However, there are still bugs that have been reported in the past that are still unresolved.
Using Adobe Captivate Prime
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Convenient Feel confident using Familiar | None |
- Assigning courses
- Enrolling users
- loading courses
- Reporting
- Courses with a Question Pool
- Removing a course from a user profile
Adobe Captivate Prime Reliability
Integrating Adobe Captivate Prime
- Adobe Captivate
Simple for the most part. There is an option within Captivate to publish the project directly to captivate prime. I will miss this feature in our future LMS.
- no.
No.
- File import/export
- Single Signon
no.
If you have Adobe Captivate, all of your courses should be able to be imported into Prime pretty seamlessly. The issue will be with reporting if anything at all.
Relationship with Adobe
I did not negotiate.
Nope. Good luck!
Upgrading Adobe Captivate Prime
Yes - Minimal down time, it depends on what minimal means to you? There was an instance where a new release was available and ALL of my projects would not play. It was resolved relatively quickly but with a name like Adobe, I expect more QA.