Overall Satisfaction with Adobe Connect
Our clients participate in a year-long consultant engagement. Clients are all across the US and Canada so we needed a reliable, dynamic meeting software that allowed us to cumulatively build on the clients' knowledge all year, not just a 1-off meeting room. Just our small, 5 person team uses it for our client work as other service engagements don't require cumulative meeting room knowledge.
- Design flexibility, moving "pods" of information around, hiding them, changing the look of the meeting room to best keep the attention of the attendees.
- Completely audio conference agnostic.
- Stores info from meeting to meeting so clients can access info from past sessions easily.
- Difficult to track down support; once you do they are helpful but their website is far too vast and getting a person on chat or phone is tricky.
- Reporting is lacking.
- Our clients love it and our consultants struggle with any other tool.
- Lack of reporting can be a drag because finding who attended what event is necessary, especially if a client complains about services. Tracking attendance can help in those client discussions.
- We simply couldn't offer a year of collaborative learning with a group of clients if we didn't have cumulative meeting rooms.
- WebEx
WebEx has no design flexibility and no ability to store info from meeting to meeting.