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Agiloft Flexible Service Desk Suite Review 8 of 12
Agiloft Flexible Service Desk Suite Review: "Agiloft: Simplicity and Agility at it's best!"
https://www.trustradius.com/it-service-management-itsmAgiloft Flexible Service Desk SuiteUnspecified8.715101
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March 17, 2014

Agiloft Flexible Service Desk Suite Review: "Agiloft: Simplicity and Agility at it's best!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Latest
Modules Used
All

Overall Satisfaction with Agiloft Flexible Service Desk Suite

We utilize AgiLoft as the solution for our state-wide Service Desk Solution supporting 6,000 users in a state agency and higher education environment across 290 locations. AgiLoft has been a critical component of our centralized service desk architecture.
  • Quick and easy Deployment
  • Ease of workflow adjustment
  • Customization is simple and quick to perform
  • Customer portal GUI and template deployment
  • Facilitated tracking of state-wide enterprise IT service desk data management
  • Has allowed us to maintain a small centralized service desk team to support our highly diverse environment
  • Allows us to centrally managed and track our customer service interface with customers to insure a high level of service.
Far less expensive, faster to deploy, highly educated and stable Agiloft support staff.
Would fit most any environment. Having worked in top 50 companies, startup, state agency, and higher education environments I can see how AgiLoft would be a great fit for any organization.

Using Agiloft Flexible Service Desk Suite

Highly support Agiloft technical staff. Have had the same staff for the past 5 years!