Agiloft: Simplicity and Agility at it's best!
March 17, 2014
Agiloft: Simplicity and Agility at it's best!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Latest
Modules Used
- All
Overall Satisfaction with Agiloft Flexible Service Desk Suite
We utilize AgiLoft as the solution for our state-wide Service Desk Solution supporting 6,000 users in a state agency and higher education environment across 290 locations. AgiLoft has been a critical component of our centralized service desk architecture.
- Quick and easy Deployment
- Ease of workflow adjustment
- Customization is simple and quick to perform
- Customer portal GUI and template deployment
- Facilitated tracking of state-wide enterprise IT service desk data management
- Has allowed us to maintain a small centralized service desk team to support our highly diverse environment
- Allows us to centrally managed and track our customer service interface with customers to insure a high level of service.
Far less expensive, faster to deploy, highly educated and stable Agiloft support staff.