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Simple, fair and fantastic support.
May 23, 2024

Simple, fair and fantastic support.

Erik Rothoff Andersson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Akamai Cloud Computing

We use Akamai Cloud Computing to host web servers for web application purposes. We're currently supporting multiple different clients on a single linode and are scaling towards hundreds of thousands of monthly users. Clients range from WordPress installations to custom applications written in PHP and backed by MySQL databases, all hosted on linodes.
  • Simple and fast interface.
  • Fair and simple pricing.
  • Continuously developers their offering adding more capabilities.
  • Fantastic support.
  • Missing functionality compared to peers, for example DigitalOcean.
  • Historically used to lower prices regularly to stay competitive, not so much anymore.
  • Not very differentiated from similar cloud providers.
  • Was able to scale our company from 0 to hundreds of thousands of dollars in revenue, even with challenging scaling needs.
  • Grew with our usage. Added features and capabilities as we needed them.
  • Their support was able to swiftly figure things out in times of stress and need.
It is more user-friendly than the big three cloud providers like AWS and GCP. The interface blows them out of the water; pricing is so much more competitive—no egregious bandwidth fees like AWS. As a small startup, cutting out the overhead of ultra-complex UI and pricing dramatically helps. It seems to be matched tit-for-tat with DigitalOcean, and their UI is similar in many ways. DigitalOcean has more mature capabilities, even though Linode/Akamai was founded earlier. Linode/Akamai provides better price-per-performance, though, as DigitalOcean is expensive nowadays.
I've asked many levels of questions. From noob how-to-setup-my-server questions to ask for more IP addresses and help in getting them set up. They always respond swiftly and relevantly. Compared to other providers, you have to bounce a couple of times with different levels of support actually to land on someone who _understands_ your problem. Other providers, even if they are actively having downtime, their support will respond hours later. Not Linode/Akamai. They are always there for you. They promise this, and they do deliver.
Akamai/Linode provides a very good price per performance. However, they used to be more competitive and fight harder to stay competitive. OVH is eating their lunch here and more cheaper cloud providers are popping up. However, that said, they do have a very strong position here. As a Public Cloud provider, their pricing is transparent, easy to understand, and fair. It's easy (and fast) to scale both up and down, so it's easy to optimize for your current needs. This has helped us stay afloat cost-effectively in times of great traffic, and swiftly scale down when the peak is over.
Akamai/Linode has a very strong history for us in stable performance. Uptime on our VPS (inodes) has been measured for years, and we very rarely have to wake up in the middle of the night due to random outages. We host web applications that are used globally by hundreds of thousands of users, so 24/7 is expected. I can't remember the last time we had downtime issues with our stack hosted on Akamai Cloud Computing.

Do you think Akamai Connected Cloud delivers good value for the price?

Yes

Are you happy with Akamai Connected Cloud's feature set?

Yes

Did Akamai Connected Cloud live up to sales and marketing promises?

Yes

Did implementation of Akamai Connected Cloud go as expected?

Yes

Would you buy Akamai Connected Cloud again?

Yes

Great for cheaply and simply spinning up a cloud architecture for your application. It has everything you need: an API, Terraform provider, etc, that modern software companies need and rely on. If you're unsure how hosting VPS works, their support is speedy and helpful. This is a key differentiator. Pricing is very fair and competitive but middle-of-the-road. For a startup, it will suit you very well for a long time. It's a smaller provider with less reach than, for example, DigitalOcean. More tools are built with the assumption of DigitalOcean, AWS, GCP, and Azure, so relying on other tools might require a rethink. It might be less of a fit if you need big-company things like a swarm of consultants with certifications.